IMO, this is the most interesting post in the thread. Glazed pads. A glazed pad would explain a lot of the things discussed in this thread. For those unaware, a glazed brake pad has a smooth/shiny surface. This is typically caused by overheating where the resins in the pad liquify and then solidify as a flat surface. This smooth surface reduces braking power, especially under wet conditions. There may be other causes of glazing, but the two I'm most aware of from track days are overheating and picking up contamination (like if you paint your rotors). If the pads can glaze from lack of use, that's something to keep an eye on. Once a pad is glazed, it's usually needs to be replaced, which is exactly what they did here.
What is concerning is the "normal glazing." As far as I'm aware, glazing is not a normal occurrence. Completely replacing the pads doesn't suggest this is normal, either.
Any mechanics with experience with low-use brakes in hybrids and EVs able to chime in, here? I know a fair bit about pads and brake diagnostics, but not on the low-use end of the scale.