How did it go?
This is my second home delivery (first was in July) and sadly the experience so far is as terrible as the first time around (I'm jealous of you smooth delivery recipients ;] )
March 16th - ordered
March 17th - Car assigned
March 19th - Advisor reaches out to start financing
March 23rd - Check mailed for final payment
March 26th - Delivery provider secured, notified of delivery by March 31st
Everything's going great so far! This is all happening so much faster than the first time around, they've really improved!
March 29th - End of day I reach out to advisor because I had not received any contact from a delivery provider, and to verify we'd still receive by the 31st. Advisor replies they were just about to reach out to me, too. Bad news, while prepping for delivery blah blah blah your car won't be ready.
The options provided were to wait for the fix or to get matched with a new car. I asked how long either process would take, considering we were paid in full and all the financials matched the original VIN. The advisor has since gone radio silent and I have no idea what my current status is. I've sent two emails and my husband has sent one. We sold my car 3/23 to make payment in full so we have one car, and while we each have great flexibility to work from home, we also both work in an office 25 and 50 miles away so to have one car for more than two weeks is becoming inconvenient.
The advisors no longer include their phone number in their signature and when calling the main Tesla support, they said they cannot be of any assistance and I have to go through the home delivery support team. While the delay is annoying, I'm most frustrated by the lack of response from my advisor, who was extremely responsive when it came to getting the financing in order, and since it's paid in full, I feel like I have no options given I can't get in touch with anyone.
Did anyone else face anything similar? How did you get a hold of a manager or anyone who can help? These experiences really put a damper on even the most die-hard Tesla fan
This is my second home delivery (first was in July) and sadly the experience so far is as terrible as the first time around (I'm jealous of you smooth delivery recipients ;] )
March 16th - ordered
March 17th - Car assigned
March 19th - Advisor reaches out to start financing
March 23rd - Check mailed for final payment
March 26th - Delivery provider secured, notified of delivery by March 31st
Everything's going great so far! This is all happening so much faster than the first time around, they've really improved!
March 29th - End of day I reach out to advisor because I had not received any contact from a delivery provider, and to verify we'd still receive by the 31st. Advisor replies they were just about to reach out to me, too. Bad news, while prepping for delivery blah blah blah your car won't be ready.
The options provided were to wait for the fix or to get matched with a new car. I asked how long either process would take, considering we were paid in full and all the financials matched the original VIN. The advisor has since gone radio silent and I have no idea what my current status is. I've sent two emails and my husband has sent one. We sold my car 3/23 to make payment in full so we have one car, and while we each have great flexibility to work from home, we also both work in an office 25 and 50 miles away so to have one car for more than two weeks is becoming inconvenient.
The advisors no longer include their phone number in their signature and when calling the main Tesla support, they said they cannot be of any assistance and I have to go through the home delivery support team. While the delay is annoying, I'm most frustrated by the lack of response from my advisor, who was extremely responsive when it came to getting the financing in order, and since it's paid in full, I feel like I have no options given I can't get in touch with anyone.
Did anyone else face anything similar? How did you get a hold of a manager or anyone who can help? These experiences really put a damper on even the most die-hard Tesla fan