Had my first mobile service on June 22nd, servicing a smelly A/C system (vehicle is 7 months old...) and diagnose a substantial rattle. After the tech completed the AC repair (needed to schedule follow up to replace entire skirt for rattle fix) I asked about payment, she stated I'd receive instructions via the app along with final amount. Sure enough a few minutes after she left I had a message!
The bill was $133.66 and stated "Please log into your myTesla account to add a payment option and pay your unpaid balance in your Tesla app. If you are having trouble paying your unpaid balance please respond and I can assist you." Seemed simple enough.
Only I couldn't find anywhere in the app or online to pay the bill. I'm pretty tech savy (32 yr old and two engineering degrees) and have even figured out our local county revenue department's 3rd party payment service, which should have been enough to finish a disseration. But for the life of me I did not see anywhere to pay the bill. No link in the message, no webpage, so I decided I'd worry about it later. Also... I'm going into the service center on July 7th to get the skirt replaced, which is when I planned to pay - a full 14 days past service.
Flash forward to today (June 29th) and I have not yet paid. I've received near daily messages repeating the same worthless message and today they stepped it up a notch: "Hi Jacob, this is Logan with Tesla Mobile Service, again. Your prior service visit has an unpaid balance of $133.66 USD, that needs to be paid. Please log into your myTesla account to add a payment option and pay your unpaid balance in your Tesla app. If the balance remains unpaid the account will be sent to our collections team for further action. If you are having trouble paying your unpaid balance please responde and I can assist you." COLLECTIONS?! 7 DAYS AFTER FIRST CONTACT?! Holy Cow that's aggressive.
Now I know you're wondering - yes I replied to Logan's latest message and after spending too much time looking around the app I did find where to pay. But I am blown away that a company based primarily on brand success would be such d!#ks to their customers. I know they are a new-age company but that doesn't mean they get to re-write the rules of being decent nor laws related to collections (typically a phrase meaning it'll be reported to credit services).
Anyone else experience anything similar? Or was Logan just out over his skiis at the St. Louis Tesla Service Center?
The bill was $133.66 and stated "Please log into your myTesla account to add a payment option and pay your unpaid balance in your Tesla app. If you are having trouble paying your unpaid balance please respond and I can assist you." Seemed simple enough.
Only I couldn't find anywhere in the app or online to pay the bill. I'm pretty tech savy (32 yr old and two engineering degrees) and have even figured out our local county revenue department's 3rd party payment service, which should have been enough to finish a disseration. But for the life of me I did not see anywhere to pay the bill. No link in the message, no webpage, so I decided I'd worry about it later. Also... I'm going into the service center on July 7th to get the skirt replaced, which is when I planned to pay - a full 14 days past service.
Flash forward to today (June 29th) and I have not yet paid. I've received near daily messages repeating the same worthless message and today they stepped it up a notch: "Hi Jacob, this is Logan with Tesla Mobile Service, again. Your prior service visit has an unpaid balance of $133.66 USD, that needs to be paid. Please log into your myTesla account to add a payment option and pay your unpaid balance in your Tesla app. If the balance remains unpaid the account will be sent to our collections team for further action. If you are having trouble paying your unpaid balance please responde and I can assist you." COLLECTIONS?! 7 DAYS AFTER FIRST CONTACT?! Holy Cow that's aggressive.
Now I know you're wondering - yes I replied to Logan's latest message and after spending too much time looking around the app I did find where to pay. But I am blown away that a company based primarily on brand success would be such d!#ks to their customers. I know they are a new-age company but that doesn't mean they get to re-write the rules of being decent nor laws related to collections (typically a phrase meaning it'll be reported to credit services).
Anyone else experience anything similar? Or was Logan just out over his skiis at the St. Louis Tesla Service Center?