From my experience, there's some serious disconnect between the web side of Tesla both inventory & PR vs. the brick & mortar side. Really don't see how Elon doesn't see this and put an end to the mess.
If I was in charge of a company that I care about, I'd be clicking and verifying links and ensuring what my company is saying is indeed true to the best of our knowledge what we're marketing that's for damn sure. I would be like Steve Jobs firing people to get things back in balance and showing who's in control, letting people know there's ownership and accountability in a job, as well as setting an example of how a business should be run in today's economy.
Crap like that can break a company's reputation that is ultimately irreversible. And one person's bad customer experience is truly a toxic event that's damaging exponential for any company, that's a fact. If I didn't have time for it, I'd at least hire an intern who could take care of this role who'd be accountable. And if an intern is not responsible enough, at least someone with web and inventory experience at a minimum who has a resume that has a history of true accountability.
By the way, Tesla hasn't had the full adapter kit for the Roadster UMC charger for ages, however they still show and make it seem as if you can order it as if its available:
Tesla Universal Adapters - Available in North America Only
So same story there like the sills.
Its like nobody is at the web-wheel!
Does anybody at Tesla care about this? If so DO SOMETHING!
Elon, Do SOMETHING to fix this mess and mixed message you send to your dedicated Tesla customers. They have money for you to take, why don't you take it or at least show its unavailable?
I would. Its just simple and proper inventory management. I'd suspect if you can land rockets you can easily sync up a website with your inventory. That is not rocket science which I give you credit you understand with your latest SpaceX milestone.
Here's my thread on my sills and wrap. I was happy then until they got gouged. Then VERY displeased. Why? Because the website showed the black sills were still available and a Tesla Store recommended to have them wrapped as a band-aid, but then charged me fully by Tesla! If I had paid through a 3rd party to do the job, I may be more forgiving but this is in my opinion unprofessional in the way a real company should handle business. If I was charged $25-50 for the wrap which I would personally charge at the max in all honesty, but $150!?!?!? Come on. Talk about taking advantage of someone. And it doesn't hold up to the test of in / out activities of the car. My issue is that the wrap was sold under a Tesla Sale but not held up to any quality standards. Again if the price was reasonable but it wasn't. Thinking about it, I'll fire off an email with the person in the Tesla Oregon store who recommended this wrap job to at least share my concern. Hopefully they'll take accountability. This would not have happened if I had properly prep'd and spray painted the sill myself with a $5 can of spray paint that's for sure. I would have saved $145 + tax. And I personally HATE giving any more money to the Gov't then I already am giving that's for sure!
Carbon Fiber Sills with Black insert no longer available... have to be custom wrapped