Need to say that I am less than impressed by the final purchase process.
I ordered via the Nashville dealership. Car is now ready for delivery to me (I live in the same state, 215 miles away). My delivery specialist, for reasons never explained to me, is in Charlotte NC. She (Shannon Davis) rarely answers emails. When she does, its usually 10 days later. Car is expected to be delivered tomorrow, but she never called or emailed me to tell me. Rather, when I became tired of waiting for her, I first emailed her, then 2 hours later called her, then 1 hour later called California. At that point, she answered my email, telling me car still expected tomorrow but she has not yet arranged transport to me. Furthermore, she would Fedex me the registration paperwork, which I will have to take to my local DMV and register the car myself.
That's not a happy answer. Car was finished with production and in transit 4 weeks ago. Why the wait? Why has transport not yet been arranged? Why do I need to take off 1/2 a day and stand on line at the DMV, rather than the dealership registering for me (yes, they have a license in the state of TN. I should know, I went to the state commission meetings).
I am actually considering canceling my order. Crazy? Not sure but I am sure I don't want to waste my time standing in the purgatory that is the line at the local DMV. Anyone purchase your car in TN, in the past 6 months, and have to go through this? Anyone explain when my delivery specialist is in another state?
I ordered via the Nashville dealership. Car is now ready for delivery to me (I live in the same state, 215 miles away). My delivery specialist, for reasons never explained to me, is in Charlotte NC. She (Shannon Davis) rarely answers emails. When she does, its usually 10 days later. Car is expected to be delivered tomorrow, but she never called or emailed me to tell me. Rather, when I became tired of waiting for her, I first emailed her, then 2 hours later called her, then 1 hour later called California. At that point, she answered my email, telling me car still expected tomorrow but she has not yet arranged transport to me. Furthermore, she would Fedex me the registration paperwork, which I will have to take to my local DMV and register the car myself.
That's not a happy answer. Car was finished with production and in transit 4 weeks ago. Why the wait? Why has transport not yet been arranged? Why do I need to take off 1/2 a day and stand on line at the DMV, rather than the dealership registering for me (yes, they have a license in the state of TN. I should know, I went to the state commission meetings).
I am actually considering canceling my order. Crazy? Not sure but I am sure I don't want to waste my time standing in the purgatory that is the line at the local DMV. Anyone purchase your car in TN, in the past 6 months, and have to go through this? Anyone explain when my delivery specialist is in another state?