Hello everyone!
I know this was mentioned in the other thread by our Norwegian friends, but my post is very specific to the chargers used, which might be the source of the issue.
My case might not be very unique but it is unique enough to narrow down the source of the issue.
I live in Ottawa (Canada) and the temperature right now is extremely cold (-26˚C/-15˚F). I park outdoor since I don't have a garage and I have a small L2 ClipperCreek LCS-20 charger at a curb post.
Last month, I was away for 3 weeks and I noticed that the charging has stopped and cannot be initiated 3 days before I came back. I called Tesla when I was away but there was nothing that could be done remotely. When I came back I noticed that the charging kept disconnecting when the cable is touched. (issue#1) It was so sensitive so I switched to my UMC and it was charging fine. However, monitoring the charging status overnight using the app shows me that the current keeps dropping a few times per hour. (issue#2) I called Tesla and they sent a ranger with a loaner and they took my car. It turned out it was an issue with the J1772 adapter, which they replaced and brought my car back. (issue#1: solved)
The car was charging fine at the SC (indoor) so I thought it could be an issue with my L2 charger. But again, I still experienced the issues with the UMC but I thought it could be a one time thing at the time, so I ignored it.
It's been two weeks now and I can tell you no matter what I use to charge my car, the current keeps dropping and the charging stops a few times per hour when the temperature is below -20˚C. I read somewhere that ClipperCreek is the current maker and supplier of Tesla chargers (I don't recall the source but correct me if I'm wrong, it could be ClipperCreek's video) so it could be that the operating temperature of their equipments is stated wrong. From their website: "Operating Temperatures: -22°F to 122°F (-30°C to +50°C)".
The only reason I'm blaming the charger for now is because Norwegian owners don't have the same issue using other chargers or other electric cars. If someone in Canada or Norway could confirm that they don't have issues using L2 chargers that are not made by ClippersCreek, that would be helpful to us and to Tesla Motors.
I know this was mentioned in the other thread by our Norwegian friends, but my post is very specific to the chargers used, which might be the source of the issue.
My case might not be very unique but it is unique enough to narrow down the source of the issue.
I live in Ottawa (Canada) and the temperature right now is extremely cold (-26˚C/-15˚F). I park outdoor since I don't have a garage and I have a small L2 ClipperCreek LCS-20 charger at a curb post.
Last month, I was away for 3 weeks and I noticed that the charging has stopped and cannot be initiated 3 days before I came back. I called Tesla when I was away but there was nothing that could be done remotely. When I came back I noticed that the charging kept disconnecting when the cable is touched. (issue#1) It was so sensitive so I switched to my UMC and it was charging fine. However, monitoring the charging status overnight using the app shows me that the current keeps dropping a few times per hour. (issue#2) I called Tesla and they sent a ranger with a loaner and they took my car. It turned out it was an issue with the J1772 adapter, which they replaced and brought my car back. (issue#1: solved)
The car was charging fine at the SC (indoor) so I thought it could be an issue with my L2 charger. But again, I still experienced the issues with the UMC but I thought it could be a one time thing at the time, so I ignored it.
It's been two weeks now and I can tell you no matter what I use to charge my car, the current keeps dropping and the charging stops a few times per hour when the temperature is below -20˚C. I read somewhere that ClipperCreek is the current maker and supplier of Tesla chargers (I don't recall the source but correct me if I'm wrong, it could be ClipperCreek's video) so it could be that the operating temperature of their equipments is stated wrong. From their website: "Operating Temperatures: -22°F to 122°F (-30°C to +50°C)".
The only reason I'm blaming the charger for now is because Norwegian owners don't have the same issue using other chargers or other electric cars. If someone in Canada or Norway could confirm that they don't have issues using L2 chargers that are not made by ClippersCreek, that would be helpful to us and to Tesla Motors.