After placing my order and confirming, I had a question for the sales guy (Natick, MA) and emailed him (had his biz card). He never replied. 10 days after confirming I got an email from the delivery team (Watertown, MA) about uploading some paperwork which I did immediately. I had some follow up questions for them in my response and again no reply in more than a week. Their responses are not in my spam etc.
In this day and age it's almost unheard of to me to get no response to emails. What gives? Are they so over committed they can't reply to emails from customers? Is this unusual?
Sure I'm anxious for the delivery but I think waiting a week for a response to an email is pretty patient...
In this day and age it's almost unheard of to me to get no response to emails. What gives? Are they so over committed they can't reply to emails from customers? Is this unusual?
Sure I'm anxious for the delivery but I think waiting a week for a response to an email is pretty patient...