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Guessing you were backing up with the door open and it snagged something?
Not familiar with Gold Coast, are they a Tesla Approved facility? Otherwise Marshall autobody here in SE/Wisconsin is approved.
Yep, I've had experience with them and it was good. However they are a HIGH volume shop, and I think you would be wise to ask to speak with the owners when you go in. I'm sure as soon as they see a Tesla, you'll get the right level of attention and personnel assigned to your repair. I would not deal with the front desk clerk on this one.
Sorry, Paco, to see that damage. In case you don't know, you also have a claim for "accelerated depreciation". You can read about the nature of this head of damages here:
http://www.theglobeandmail.com/glob...full-value-for-my-crashed-car/article9454999/
Of course, most insurers strongly resist accelerated depreciation claims, but they usually pay after you commence a small claims action because these claims are easy to prove and that is especially so with a Tesla. Also, now with on-line damage reports, buyers will likely pass up your car because of the repaired damage, or offer you less than if it had not been damaged and repaired. My advice: don't hire a lawyer! Tell the insurer you have a lawyer in the family that has educated you on this issue (a white lie that often works since then they know you don't have to pay for legal fees) and you will see them in small claims court if there is not a fair settlement offer made. But first, get your property damage fixed so they don't screw you around on that. Also, find out the limitation date for tort actions in your State (a simple google search) and don't miss that date (usually two years so not a concern but check that). Also, don't sign any release forms for the property damage. If they don't pay for accelerated damages after fixing the vehicle damage, start the small claims action yourself and they will likely pay after that. You don't need lawyers in small claims court. The last thing they will want is a decision that sets a precedent, as noted in the article link. Good luck!
Now to work on the diminished value claim.
Just got the car back yesterday evening, so almost exactly 3 weeks. Not bad considering the holidays in the middle of the repair. Car looks great and i'm really happy to have it back. Now to work on the diminished value claim.
What has the response been so far? Insurers are always surprised when someone mentions "accelerated depreciation" and will do their best to make up BS excuses as to why it doesn't apply, when it clearly does apply. Instead of "diminished value" use the term "accelerated depreciation" since it is the more common legal term when it comes to this head of damages.
By the way, don't forget my 10% consulting fee for alerting you to this claim...
How well did they match the paint? Painful seeing that injury. I would have been seething while facing the Acura driver.
Well we got rear-ended last Saturday. We were stationary and a young gentleman hit the rear end. There appears to be no structural damage.
In any case I heard that what Gold Coast charges frequently exceeds the insurance payment. Tesla Chicago suggested the other choice is Service King.
Any prior Tesla repair experiences? Best & Tks v m.