For what it's worth, the nicest, best-informed and most helpful people I've talked to were at the service centers.
I agree that the problem is terrible systems. That means, however, that these are *systemic* problems.
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Why bring it up in public if you're not going to explain what went wrong?
To thank whoever pointed out that it was possible to email George B. through this forum. I've been having very serious difficulty getting problems escalated to a level where someone is actually capable of resolving them.
The reason I'm not mentioning specific problems is that I don't want to blame specific employees in public, given that I think the problems are systemic failures. Suffice it to say that there is no interdepartmental communication, so nobody knows anything about anything outside their very specific areas, nobody can handle anything even slightly unusual. Also, Tesla's legal department is incompetent.
EDIT:
I've already mentioned some of the problems I've had. The current round of problems are related to an improperly-prepared MVPA (numbers wrong and blank spaces). And nobody able to explain what some of the documents related to delivery are supposed to mean (the "post-sales service agreement" appears to not be a contract because it's lacking compensation).
And the "telematics services agreement", which I would never sign because it purports to have me indemnify Tesla if my car gets stolen and someone else abuses the "telematics". No way in hell.
Tesla's legal department has prepared documents which I'd expect to see from someone trying to cheat me, and which I do NOT see at a regular car dealer. Real nice work, Tesla.
EDIT:
Oh, it's worse than that: I asked four or five times to four or five different Tesla employees what was in the "final paperwork", and they all told me it was just the final MVPA. They were wrong. This is gross incompetence on a systemic scale.