As ever on forums, people are quick to post problems and issues they are having, which can be off putting to potential buyers.
So just to redress the balance, I thought I’d post about my recent experience with Tesla service.
Yesterday my 2018 Model S failed its MOT because the near side headlight was not properly aligned. The MOT place tried to adjust using the built in system but still couldn’t align it properly so the car failed.
I returned home at lunchtime and logged a service request on the app. Within 30 minutes, the car was booked in for ranger service on Monday 6 May. Along with the estimate to fix at £35.60. This all made me very pleased.
A little later I got a further communication saying that as the car had failed the MOT it would have to come to the workshop instead. I was offered a “while you wait” appointment at 09.00 this morning at Leeds Service Centre, which is my local service centre. Naturally I took this up.
The process dropping car off was painless and it took about 2 hours to fix. The problem was that the adjuster had come off the ball joint, so was not actually adjusting anything. Nevertheless they stood by their estimate of £35.60 which, I think, was based on them being able to sort out through the screen.
The hardest part of the process was resisting the offer of a test drive in a Highland, I know myself too well and can see where that would have ended up
Anyway, hats off to Leeds for a quick and courteous service at an excellent price .
So just to redress the balance, I thought I’d post about my recent experience with Tesla service.
Yesterday my 2018 Model S failed its MOT because the near side headlight was not properly aligned. The MOT place tried to adjust using the built in system but still couldn’t align it properly so the car failed.
I returned home at lunchtime and logged a service request on the app. Within 30 minutes, the car was booked in for ranger service on Monday 6 May. Along with the estimate to fix at £35.60. This all made me very pleased.
A little later I got a further communication saying that as the car had failed the MOT it would have to come to the workshop instead. I was offered a “while you wait” appointment at 09.00 this morning at Leeds Service Centre, which is my local service centre. Naturally I took this up.
The process dropping car off was painless and it took about 2 hours to fix. The problem was that the adjuster had come off the ball joint, so was not actually adjusting anything. Nevertheless they stood by their estimate of £35.60 which, I think, was based on them being able to sort out through the screen.
The hardest part of the process was resisting the offer of a test drive in a Highland, I know myself too well and can see where that would have ended up
Anyway, hats off to Leeds for a quick and courteous service at an excellent price .