Hi Everybody,
I have a 12KW Tesla solar array with 4x powerwalls and 2 x 7.6 KW built in Tesla inverters (so technically its 2x Powerwall 2's, and 2 X Powerwall Plus).
2 weeks ago I received a text that my system needed service. One of my inverters is showing Arc faults. While waiting for service, everything else has worked fine, I was just getting half production.
I'm in the "Connected Solutions" program with my utility, which allows the power company to pull power from my batteries during events they schedule, and I get paid based on the average KW I output during these events. They've been having events nearly every day the past few weeks. (they run June-September) Every event my powerwalls have been pushing out 21.6KW for 2+ hours (events are either 2 or 3 hours).
Yesterday the crew comes out, and work on it for about 4+ hours. They climbed my roof and do all sorts of stuff.... yet when they're done, tell me the problem isn't fixed. They told me they checked the inverter and it "didn't pop" but it was showing arc faults, so they replaced a bunch of parts that may be causing the arc faults but "We can't turn the inverter back on, Tesla needs to do it remotely, for us it just says its in Standby". (This sounds like BS to me...) the guy told me if its not working in an hour to call Tesla..... He also said "We're pretty new to working on these systems" which worried me.....
So last night, another Connected solution event happens, but this time its only pushing out 17.2Kw (not 21.6KW like it has for all previous events). My app still says "powerwall x4", but to me it almost seems like they unhooked one of the powerwalls or something. Is there any way to confirm or deny this? I've logged into the tesla gateway using the webgui, but the info in there is pretty minimal. I don't even see any info about my inverter being down. Is there anything I can check? I've put in calls to Tesla support and waiting to hear back.
Thanks in advance or any help you can give!
I have a 12KW Tesla solar array with 4x powerwalls and 2 x 7.6 KW built in Tesla inverters (so technically its 2x Powerwall 2's, and 2 X Powerwall Plus).
2 weeks ago I received a text that my system needed service. One of my inverters is showing Arc faults. While waiting for service, everything else has worked fine, I was just getting half production.
I'm in the "Connected Solutions" program with my utility, which allows the power company to pull power from my batteries during events they schedule, and I get paid based on the average KW I output during these events. They've been having events nearly every day the past few weeks. (they run June-September) Every event my powerwalls have been pushing out 21.6KW for 2+ hours (events are either 2 or 3 hours).
Yesterday the crew comes out, and work on it for about 4+ hours. They climbed my roof and do all sorts of stuff.... yet when they're done, tell me the problem isn't fixed. They told me they checked the inverter and it "didn't pop" but it was showing arc faults, so they replaced a bunch of parts that may be causing the arc faults but "We can't turn the inverter back on, Tesla needs to do it remotely, for us it just says its in Standby". (This sounds like BS to me...) the guy told me if its not working in an hour to call Tesla..... He also said "We're pretty new to working on these systems" which worried me.....
So last night, another Connected solution event happens, but this time its only pushing out 17.2Kw (not 21.6KW like it has for all previous events). My app still says "powerwall x4", but to me it almost seems like they unhooked one of the powerwalls or something. Is there any way to confirm or deny this? I've logged into the tesla gateway using the webgui, but the info in there is pretty minimal. I don't even see any info about my inverter being down. Is there anything I can check? I've put in calls to Tesla support and waiting to hear back.
Thanks in advance or any help you can give!