Search results

I didn't quite catch the specifics, but the shaft when rebuilt at factory was pushed a bit too far causing it to wear unevenly if that makes sense.

I want to share my recent experience in hopes that it may help some of you save money and get a proper repair. I own a 2013 Model S 85 with 123k miles, way out of warranty now. Noise and issues with Tesla diagnosis: About 2 months ago my car started making a tapping noise as I drove at lower...

Hi @Alysashley79 , I have just had my LDU start to fail making noise. I will be posting about my experience within the next few days as I am waiting for my car to be transported back to me from a 3rd party repair shop. My 2013 Model S 85 was just quoted $8500 for a reman LDU by Tesla, and that...

Just had the noise in my vehicle 2013 Model S 85 with 122k miles, took it into Tesla service and they wanted to replace entire suspension for $4400. I later took it to a local mechanic who scoped for the location of noise and found the source to be the motor. Upon returning to Tesla service...

Update - 2 Techs were out on Monday to assess the situation and take some photos. Now I'm waiting to hear if back with any type of solution. @Vines My design was posted earlier in the thread and that's all I have from Tesla. Nothing new in my portal either. I have no information or...

@1SciChick, Seems our systems are roughly the same age. Do you still have the original Delta Inverters? Or did they replace them with the Tesla Inverter? I had no luck with support until I finally got through to the resolutions department. Even now it's dragging but they haven't completely...

My Car doesn't have the rear jump seats, but I'm not sure if you were asking me or Nick81F . I am leaning towards saving a couple thousand and shipping my car to Electrified Garage for a complete motor refurb.

What did you end up doing? I am in a similar situation. 2013 Model S 85 with 122k miles. Had drive unit replaced under warranty at 56k miles in 2016. That's an average life of 60k miles. Tesla wants $8500 and will provide a 4yr 50k mile warranty.

Tech came out on the 15th, and it seems they just discussed the situation with me and looked around. No investigation or testing completed at all. Why am I making a tech appointment? Can't they come out and look around between jobs? Maybe take some photos? Now Tesla says they need more "data"...

I received a call from scheduling today, on the day of my scheduled service (7am-1pm window) at 10:12am. They told me the technician will not be able to come out today and the next available date was Friday, March 15th. We wait again.

Site visit scheduled for end of the month. 🤞

...still waiting for the scheduling department to reach out and make an appointment.

Just an update: Waiting now for a site survey to get scheduled.

This was my last attempt before initiating any legal action. Thankfully, it got much further along than previous support requests. Thanks!

I have just been informed that the resolutions team has been assigned to my case. Now I just need to wait for a call or email with their new solution. I hope it's thorough 🤞.

After App update, you can no longer view data for the week, only day and month. In addition, some of my data is completely false or corrupted as you can see from some of the data below. My system production: July 2021 vs July 2022 vs July 2023 2947kWh* vs 3090kWh vs 1486kWh (2021 - Inverter2...

Responded today with : Everything is functioning optimally. It seems they leave me no choice but to begin legal action. This is the worst way to do business period. Especially when it's clear there was error and no proper documentation from the start.

Last request is still being reviewed by the technical team... We'll see what happens and when.

Appreciate your concern. I really wanted to avoid any type of legal action, however it's becoming more and more clear that I may need to initiate the conversation in such a manor. I'll be making a few more attempts personally before I decide to take that route.

Sorry, I have not updated in a while. Mainly because NOTHING is happening. Put in another request, but I feel I'm just being ignored now. As to @charlesj, I'm in Chicago Area not California, so I cannot confirm or contest your weather issues. My system is consistently lower every month since...

Thanks for sharing, that's cool I would have liked to go with Enphase.

2 Emails and 3 weeks later. Completely ignored. No response to acknowledge receipt of my email or reply of any kind. My system production: July 2021 vs July 2022 vs July 2023 2947kWh* vs 3090kWh vs 1486kWh (2021 - Inverter2 was down for almost 2 weeks) Aug 2021 vs Aug 2022 vs Aug 2023 2838kWh...

... No updates, so I reached out to Tesla support today. What a shocker to find that they now have no open case for my system. (With all the sarcasm I can muster here). So I asked to now opened a new case seeking resolution to ongoing performance issues. I was told to email the resolutions...

Yes, I would think a reputable company would realize that the wiring diagram is not accurate after the first visit to replace MCI units and have someone draw up new As-Builts. This would not only help for future issues being a 25 year warranty, but also great for litigation purposes if something...

I just received a response from Tesla support right away. Just going to leave it here without commenting further. Would like to hear more from all of you on your thoughts. I do not need IR camera now that I know how the modules are wired. Any other suggestions would be appreciated. Support...

I was able to get a drawing from Tesla Support. This really isn't making much sense now. Inverter 2 should be producing about the same or even more than Inverter 1 according to this layout. The drawing indicates that the North and East strings are on Inverter 1, but the explanation or excuse I...

Yeah, not so sure I want to invest $500 in a camera that may not pickup the temperature difference in the solar shingles.

With all the info I provided here about my situation, can anyone make sense of my final reply? It just seems they are giving me current reading instead of investigating the issues as a whole. These are the direct notes from our Systems Diagnostic manager. "I reviewed this and held it for a...

Well... I received a response again from the rep which stated that a manger basically quoted this: "... a string couldn’t be out neither do I see a string intermittently failing at this time. Crew did everything correctly and this is simply the design of the roof impacting performance and...

Thank you @yblaser and @wwhitney for your great info. I reached back out to Tesla Rep and explained my situation and production again, and they now said they would investigate this further. I'll give Tesla a shot at fixing this before I do anything else. Much appreciated, and I shall continue...

Thanks Wayne, found out how to get some data. Shut down Inverters one at a time to get readings. I started with Inverter 2 at 1:20pm today full sun, and then Inverter 1 at 1:30pm with full sun: I do not have diagrams of string locations, but I am pretty sure they mentioned that Inverter 2 had...

Hi Wayne, Yes, south is the bottom of the screen. How can I figure this out without any schematics, blueprints, or drawings? Thanks! Great input.

Trautmane2, thanks for the input. I believe you are correct with both the issue and Inverter info. Thanks! I was really hoping to see something similar to the results you had with approximate 25% increase. Wayne, unfortunately it is more of a rough draft because with the crews coming out here...

Received a response but leaving out the name of the representative of Tesla: Upon review from our Systems Diagnostic team, the system is wired correctly and none of the strings were found to be faulty. The system is operating as it should based on regional seasonality. If you have any further...

Alright, the 5-7 day production review has begun. I'll keep you all posted as soon as I have any updates, like I have been doing for the last 8 months now.

First support person found that the new Inverters were not added properly into system, and the old gateway wasn't removed. This step is now completed, but no change in production. Will reach back out today for further investigation. Just adding my observations below: Can very well be an issue...

Cracked tiles have now been replaced. Unfortunately, not seeing any difference in production with cracked tiles so still around 8.1kW peak. Now waiting for a response from production team... Hope we can get this all figured out.

Tesla crew was out yesterday and replaced all the remaining MCI units. A few shingles are cracked, so we now have to wait for some more to be shipped out and installed. Hit a peak of about 8.3kW today, which is lower than both previous versions strangely. With Delta Bypass MCI I would be around...

Thanks for the info @trautmane2 , glad it worked out. This has been a tedious process. I am hoping for a completion this month, considering I posted here in September due to low production last (2021/22) winter.

Tesla crew made it out to my house today. They replaced the MCI units on the east and north side of the roof. Only 1 out of 6 lines working for now until a crew can come back out to complete the south facing part of the roof. Seems they did not map out the location of the MCI's, so they need to...

Getting the new Tesla Inverters installed today. Unfortunately, the MCI unit replacement will be delayed so I will not be producing power until they come back out to complete the install. I am not joking or exaggerating at all here, this is really how it's going for me everyone. How can I...

Was contacted by my local tech, Tesla will be changing my MCI units and Inverters to Tesla model. I'm glad to hear that this was decided. I Just cannot get scheduling to contact me or return my calls....Mailbox full and my attempts to reach out to support go unanswered. My system is going to be...

...Still waiting for someone to communicate with me from the production team... ...............I continue to contact support, still no response........... ............ ....

Update: Inverters Replaced with New Delta's of the same model. No more PLL errors, but production is still poor. Still waiting for production team to come up with a plan.

... Still waiting for Inverter 2 delivery and install.

No, not to my knowledge.

Disconnected service so that I can go off grid and the inverters can produce and recharge my batteries. I was right, it works without grid, so for some reason it's just not able to match supplied service phase. So my production issue has now become even more strange with this added error causing...

Tech was good enough to come out a replace Inverter 1 with one they had in stock. Was nice to have it done so quickly. It only worked the rest of that day, and now I have the Phase-Locked Loop failed.

Still waiting on Tesla to let me know when they will replace Inverters. I went ahead and started looking into all the settings in my M8-TL-US Delta Inverters using the M professional App and realized that Inverter 1 is set to Utility code IEEE-1547, however Inverter 2 is set to IEEE-1547A. Would...

Tesla/Delta claim both inverters failed, error: Phase Locked-Loop Failed. Waiting again to find out when they can be replaced. M professional worked, I can access the inverters now to see data. Thanks Trautmane2 and Dareed1.