USB Sentry - cant delete specific files

[K009]

When I go into dashcam in car I can view Sentry videos and delete them.

However there is 2 videos I can never delete. The delete seems to work but then when you go into the car later on and open up the app again, those two are still there.

Is this normal? Anyone have a resolution?

 

[Leeroy]

I have the same issue. Alarm went off during a wheel balance and has recorded the footage ( over a year ago) several formats and deleting of the clip and it remains. Can’t offer a solution sorry but it’s not just you affected.

 

[K009]

Thanks. Very odd. Have you tried deleting on a computer or only in the car? Taking USB out and trying in a computer is my next idea

 

[cafz]

Footage recorded when the alarm is triggered gets recorded internally and copied to the USB device. Don't think it can be deleted short of a factory reset?

 

[alyuan]

Alarm triggered events are saved permanently in the car, lodge a ticket and Tesla can perform a deletion remotely.