Reporting back, as promised.
I haven't fallen through the cracks.
After clarifying we were talking about the same phase reward programs, it looks like there has been some confusion between two different phases of the program (bold is mine, to help with expectations):
"Yes, we’re on the same page, Phase 5 started in mid-July and ended mid-October. 2 qualifying awards meant an owner would receive the Tesla Leather Duffle, 3 would get the customer an Owners Jacket, and 5 would get the Arachnid Rims.
The confusion is due to Phase 4, which started in late May, having most of the same awards as Phase 5. When we shipped out the last of the Phase 4 awards in December, which included the bag and the jacket, many owners thought they were receiving awards for Phase 5.
After looking again the latest I have on shipping timeline is that most of the awards from Phase 5 are supposed to have a late February/early March ship date. They really are great, especially the Arachnid Rims "