I have Model X 2016 90D AP1 and my MCU failed which ended up immobilizing the car (Tesla said this should not have happened but it did) which required a flat bed tow (their cost) to a nearby Tesla service center. At that time, Tesla replaced the MCU eMMC on Sept 3rd 2020. Since this part has been replaced, the backup safety camera and other functionality (e.g. navigation, user interface access) will become non-functioning frequently. This can be non-functioning for a few seconds to a few minutes. Sometimes the backup safety camera will freeze the object on screen and not move, be solid black, or not even show the backup camera (I provided Tesla service examples of the solid black and the lack of backup camera view while the X is in reverse). Overall the hardware "fix" has caused MORE issues than before the failure. I also have an extended Tesla warranty, and Tesla will not replace this more problematic MCU w/eMMC fix with a MCU1 (I tried to get a new MCU1) or MCU2 since Tesla classifies this as a "performance" related issue. So, Telsa offered me 2 options:
1) I wait an unknown period for an unknown software fix. It has been almost 4 months and there's been no fix.
2) I pay $2500 to fix my backup safety camera which Tesla confirmed fixes the problem.
Tesla Service confirmed in writing that the corporate policy is to take the cheaper approach which is to have the customer wait. I provided this messaging in the NHTSA complaint I submitted today (see it attached too). I STRONGLY recommend people file complaints. File a Vehicle Safety Complaint | Safercar.gov | NHTSA
P.S. I love Tesla and own 2 of them, but this is unacceptable.
1) I wait an unknown period for an unknown software fix. It has been almost 4 months and there's been no fix.
2) I pay $2500 to fix my backup safety camera which Tesla confirmed fixes the problem.
Tesla Service confirmed in writing that the corporate policy is to take the cheaper approach which is to have the customer wait. I provided this messaging in the NHTSA complaint I submitted today (see it attached too). I STRONGLY recommend people file complaints. File a Vehicle Safety Complaint | Safercar.gov | NHTSA
P.S. I love Tesla and own 2 of them, but this is unacceptable.