Supercharging Payment Question

[IAmBoony]

Morning,

Apologies for the silly question...

I got a new MY LR on Tuesday and went to user a Supercharger straight away as it arrived low on battery.

I signed up as a Member to get the cheap supercharger rate, but had to sign up as a 'Non-Tesla' driver as my app wasn't showing with my car (Took 10 hours after delivery to show)

I have since used a super charger again yesterday, however, I haven't been billed from the account for either sessions.

When is payment normally taken? It's been a few days and nothing!

Thanks

 

[GRiLLA]

An invoice is normally generated more or less immediate. Do you have a payment card registered for SuperCharging in the app ?

 

[IAmBoony]

An invoice is normally generated more or less immediate. Do you have a payment card registered for SuperCharging in the app ?

Yep, I have two cards on there and a default one.

I have no emails or invoice and when I check the charging history in the app there is nothing there at all.

Just worried they'll all build up for a couple of months, then I'll get charged in one hit!

 

[UkNorthampton]

I'm still waiting for many charges from a trip around Europe... 4 years ago. In the past Tesla didn't seem to charge if there was any kind of problem (ie switch to free vend). It may be different now.

 

[spdpsba]

It may be different now.

Yes, they just block the car from charging - so give a call to one of the helpline numbers and figure out whether there is a problem with your card. As the other user mentioned they normally happen in few minutes time most of the time unless there are any network related issues.

 

[spooksman]

When we got our M3 in August, it was delivered with 'less charge than they wanted', and they put 100 miles of free Supercharging on the account. What can you see in the charging history (Account > Charging > History)?

 

[Lumos]

When I bought my MYP in June 2023 I used the Superchargers for over a month before they started charging. This was in addition the the credit relating to their requirement to deliver cars with lower charge. Now the charges show up immediately. Beforehand, even the charging sessions did not record on the app. Tesla never went back and charged me for my charging in the UK and France.

 

[btc1k]

Morning,

Apologies for the silly question...

I got a new MY LR on Tuesday and went to user a Supercharger straight away as it arrived low on battery.

I signed up as a Member to get the cheap supercharger rate, but had to sign up as a 'Non-Tesla' driver as my app wasn't showing with my car (Took 10 hours after delivery to show)

I have since used a super charger again yesterday, however, I haven't been billed from the account for either sessions.

When is payment normally taken? It's been a few days and nothing!

Thanks

Delivery days are usually free SC, mine was - I didn't have app access on the day

 

[Jason71]

Morning,

Apologies for the silly question...

I got a new MY LR on Tuesday and went to user a Supercharger straight away as it arrived low on battery.

I signed up as a Member to get the cheap supercharger rate, but had to sign up as a 'Non-Tesla' driver as my app wasn't showing with my car (Took 10 hours after delivery to show)

I have since used a super charger again yesterday, however, I haven't been billed from the account for either sessions.

When is payment normally taken? It's been a few days and nothing!

Thanks

I appreciate that you charged as a non Tesla driver and thus your membership would have reduced the price a bit but now that you have the car on the app you don't need membership anymore.
Tesla owners get the lower prices without a membership, Membership is only for non Tesla's so unless you have other EV's to charge you need to cancel that ASAP or you are just wasting money.

 

[IAmBoony]

I appreciate that you charged as a non Tesla driver and thus your membership would have reduced the price a bit but now that you have the car on the app you don't need membership anymore.
Tesla owners get the lower prices without a membership, Membership is only for non Tesla's so unless you have other EV's to charge you need to cancel that ASAP or you are just wasting money.

Hey, thanks for this, I made a mistake buying membership, I didn’t know we get the reduced rate anyway.

I had a blonde moment

 

[Jason71]

I appreciate that you charged as a non Tesla driver and thus your membership would have reduced the price a bit but now that you have the car on the app you don't need membership anymore.
Tesla owners get the lower prices without a membership, Membership is only for non Tesla's so unless you have other EV's to charge you need to cancel that ASAP or you are just wasting money.

You're welcome. That is what forums are for.
Having rocked up 7 hours after your post I was actually rather surprised no one had already made the point. You just can't get the members these days I'm afraid