I'm in the same boat. Had smart meter installed 30/09 with bulb. A week later I requested the switch to Octopus (Which takes 14 days). They are getting my gas meter readings every 30 minutes, but supposedly nothing from the electric, as bulb didnt register it??? So still waiting (3 weeks now) for them to register or whatever they need to do. They have pictures of the meter, with the number etc so not sure why it is taking so long. Also the last meter reading bulb handed over was from the old meter not the new, even though it was 3 weeks later, so that is causing confusion as well. On tracker at the moment. Doesn't both meters connect via the one (electric ) meter to send the readings??