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Powerwall showing as unavailable in the app

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A few days ago, my Powerwall 2 starting showing as ‘unavailable’ in the app and reporting 0% charge and not supporting the house load. I know this is untrue as it was at 43% previously and we are currently away and the house is using very little energy. Being away also means I can’t perform any sort of reset. It’s been in this state for >48 hours now.

Anyone else observed this behaviour and if so, can it be resolved by a reset or is it likely a more serious problem. Thanks for any feedback.