Hi All,
I am reaching out for any help I can get. I have owned my Model X since January this year (purchased 3rd party through dealership). Today, in the middle of driving on the highway, I received a notification that both my wife and I were disconnected and no longer have access to our account. I was able to continue driving the car as I had the key fob with me.
We drove home and I then went on my Tesla account as well as the app and see that my car is no longer connected/owned by me. On my app, it is showing only the explore options with no car. I am able to see my past supercharging history though.
On the website, I see a different car that shows [my name]’s car and it is a blue Model 3 that I don’t even recognize. My actual car going by VIN now shows as “Previously Owned” and “Returned”, which I have no idea what that means at all.
I am grateful for anyone who can offer any advice here. I have tried calling my nearest service center (useless), roadside assistance (empathetic but ultimately were not willing to help). Roadside did say they see my car using the full VIN but it was not linked to another owner, which somewhat calmed me bc I thought maybe it was stolen or hacked by someone.
I have contacted the ownership transfer email but they may not get back for 3-5 days.
At this point, I don’t know what to do. It’s our only family car and we have a baby and we’re supposed to head home after visiting family these holidays. This is so extremely upsetting
I am reaching out for any help I can get. I have owned my Model X since January this year (purchased 3rd party through dealership). Today, in the middle of driving on the highway, I received a notification that both my wife and I were disconnected and no longer have access to our account. I was able to continue driving the car as I had the key fob with me.
We drove home and I then went on my Tesla account as well as the app and see that my car is no longer connected/owned by me. On my app, it is showing only the explore options with no car. I am able to see my past supercharging history though.
On the website, I see a different car that shows [my name]’s car and it is a blue Model 3 that I don’t even recognize. My actual car going by VIN now shows as “Previously Owned” and “Returned”, which I have no idea what that means at all.
I am grateful for anyone who can offer any advice here. I have tried calling my nearest service center (useless), roadside assistance (empathetic but ultimately were not willing to help). Roadside did say they see my car using the full VIN but it was not linked to another owner, which somewhat calmed me bc I thought maybe it was stolen or hacked by someone.
I have contacted the ownership transfer email but they may not get back for 3-5 days.
At this point, I don’t know what to do. It’s our only family car and we have a baby and we’re supposed to head home after visiting family these holidays. This is so extremely upsetting