It’s not normal, no. But the damage seems to extend beyond where the trim is rubbing and seems extensive. Surprised you didn’t notice earlier and bring it up to service. I had the upper side of this trim rubbing the trunk liftgate and brought it up as soon as I noticed. Had minor paint blemishing but nothing like this. They realigned the rear quarter window. The service center may try to deflect you to a body shop at your own expense but I’d argue otherwise if the trim is found to rub.