I have set up a charging schedule on the car to only charge after 00:30 - but as soon as I plug in the Ohme on IO it starts charging outside the schedule of IO and Tesla.
I called octopus has a very helpful lady with a very particular accent that said there is no problem it’s working as intended, before I even described the issue. Then hung up on me when I said do you want to hear the issue first…(I wasn’t rude at all but soon as I gave my details I was on hold for 10 mins then came back saying it’s all ok without even knowing why I called).
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Yet as soon as I plug the car in … it starts charging, and according to my smart meter it’s at full rate not the cheap rate (I know octopus say they fix it but according to my detailed bill it isn’t working).
Does anyone have a contact for the IO team I stead of the generic call Center ?