So a couple of months back, I had my Octopus smart meter installed including a shiny new in-home display. A couple of days later (actually without further prompting which I was quite impressed about), Octopus switched me over to Octopus Go so I could merrily charge my car at a cheaper rate.
Since then, my IHD hasn't shown the correct pricing. Using the example below recording after having charged the car overnight:
9:34 in the morning, total usage 17.46kWh with a cost of £2.92
£2.92 - £0.25 (daily standing charge) = £2.67
£2.67 / 17.46kWh = £0.1529/kWh
So, unless my calcs are incorrect, my IHD thinks I should be charged 15.29p/kWh. When questioned Octopus confirmed my rates are 5p/kWh for Go, 14.4p/kWh at other times. My old rate was 14.75p/kWh, so it's not using that either...
I haven't had a bill since the tariff change yet, but Octopus assure me that at their end the pricing is correct.
Does anyone have any ideas what's going on with this? I've asked Octopus - they seem to be stalling - but my family keep questioning me on why my car costs so much to run as we go over our 'budget' energy usage by mid-week!
Any ideas?
Since then, my IHD hasn't shown the correct pricing. Using the example below recording after having charged the car overnight:
9:34 in the morning, total usage 17.46kWh with a cost of £2.92
£2.92 - £0.25 (daily standing charge) = £2.67
£2.67 / 17.46kWh = £0.1529/kWh
So, unless my calcs are incorrect, my IHD thinks I should be charged 15.29p/kWh. When questioned Octopus confirmed my rates are 5p/kWh for Go, 14.4p/kWh at other times. My old rate was 14.75p/kWh, so it's not using that either...
I haven't had a bill since the tariff change yet, but Octopus assure me that at their end the pricing is correct.
Does anyone have any ideas what's going on with this? I've asked Octopus - they seem to be stalling - but my family keep questioning me on why my car costs so much to run as we go over our 'budget' energy usage by mid-week!
Any ideas?