I can definitely see both sides of this debate but I'm leaning towards OP's side. We don't have a dealer anywhere near us and the only contact we had was at a pop up event. The guy that took us for a test drive in Sept told us the 14-50 adapter came with the car, along with the USB cables. He said if it was in the demo car we drove we would get it with the car we ordered. Now, I don't mind that I had to buy these items, it's just the communication process could have been better. This sales person called us once a week until we finally ordered in Oct. Here's where I tend to agree with Op. I hate hagling at dealerships, and I love Tesla's process. That being said, I would expect Tesla would like for their reps to at least TRY to engage about certain upgrades. For instance, we live in Buffalo and it's pretty cold here 8 months out of the year. My wifes commute is 100 miles r/t and she works in a not so great area. When we ordered the car with the rep on the phone we laid out our scenario. Sentry mode was a big deal for us. To that end he said the sr+ was perfectly sufficient. The first day my wife drove the car to work she just barely made it home and that was reducing her speed to 60 in a 65 and basically crawling home. Turns out that there's no way we could keep sentry running and preheat the recommended half hour before driving while only charging the battery to 90%. In fact even if we went to say 95, she would still have to sacrifice some comfort. Point is, we would have bought the longer range if recommended. Sometimes you need the employees of the company you do business with to nudge you a little bit instead of just agreeing with everything you say. Oh and for the accessories it was just a "oops, sorry I said that"