lasdj
Member
Who did you email?I just got an email today saying my trial was reset and I should get the prompt for the new one soon. This was from the escalated email I sent 3 weeks ago.
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Who did you email?I just got an email today saying my trial was reset and I should get the prompt for the new one soon. This was from the escalated email I sent 3 weeks ago.
I just got an email today saying my trial was reset and I should get the prompt for the new one soon. This was from the escalated email I sent 3 weeks ago.
Well I did recieve a call saying that they will get back to me in 2 to 3 business days but that was last Monday and given then Thanksgiving weekend I will wait until Thursday. If nothing by then I will log into my Tesla acct and email them.Likewise. I got a response to my escalation last week Wednesday. They will reissue trial to me 5-7 business days. @ lasdj, you can submit an email escalation off of your Tesla account log in.
Let us know when you end up getting the pricing and trial again.@mmccking Tesla customer service called me back a couple minutes ago, I called yesterday asking about the trial and price since I did the 2 week trial already. I brought up Elon’s tweet from 11/9 and the lady looked it up and verified it. She told me today that she and her manager were able to pull up all other cases with this issue and are able to make it happen, I will be getting the trial and the reduced pricing. She said now management around the call center knows of this. I would call back and mention the tweet at least.
I've called Tesla 3-4 times in the past few weeks, trying to talk them into giving me the V9 EAP trial. No go so far yet. Their flimsy excuse is since I had the V8 EAP trial, I am not allowed to try the newer better EAP version to properly evaluate it before spending $5500 on buying EAP. Looks like I better be a little more persistent.
You'd think they would want to represent their best product to get more sales and make more money. Apparently not?
I've called Tesla 3-4 times in the past few weeks, trying to talk them into giving me the V9 EAP trial. No go so far yet. Their flimsy excuse is since I had the V8 EAP trial, I am not allowed to try the newer better EAP version to properly evaluate it before spending $5500 on buying EAP. Looks like I better be a little more persistent.
You'd think they would want to represent their best product to get more sales and make more money. Apparently not?
I was just re-given the EAP trial, this time 30-days on v9 vs. 14-days with v8. This also enabled the $5500+ tax purchase option.
I created a service ticket via my Telsa account and was contacted by a rep a few days before my appointed service day. I sent him a link to post #75, he had some internal discussions, then had engineering re-enable the trial. Took a few days once we were in contact with each other.
I have to say, although it's difficult to get to someone without physically getting to a SC, but once you do, they do a great job at follow up. Granted this is only with my 4 personal experiences, but it's nice to not get lost in the shuffle despite the back-and-forth lag of email, normal working hours, and weekends. Especially during this time with such a quick rise in ownership numbers, which I am assuming created a huge uptick in service tickets. Maybe it's been my luck to have had good CS reps take my tickets, but I hope it's due to stringent processes. Sure I haven't always gotten the response I was hoping for, but at least I got one.
42.3...for weeks.