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As of Sunday, the Tesla team drove from Dania Beach to Naples to pick up my Tesla S and they were great. It is possible, but not yet known for sure, but it might be that I have a bad charger (car to 240 volt). It sometimes works and other times it does not. It is possible tha the car went into a fail safe mode, whcih caused it to shut down totally. There are still unanswered questions, but they are really working towards finding the solution.Yesterday, I received my Tesla S in Naples. I was able to spend the day tooling around Naples in the new Tesla S today and drove into my garage when a friend came by to take a look. I was startled to be unable to show him how the car works becuase as of that moment, the car was DEAD. Yes, after just 24 hours, completely dead. I called Roadside Assistance, knowing this was a weekend, and the best that they could do was to have someone call me on Monday. I sent an email out to my delivery specialist and the person that handled my sale in Palo Alto to see if they can help out. Thankfully, Brandon, the Delivery Specialist did call back on Saturday night and within thirty minutes, one of the service technicians had arranged to pick up my car on Sunday. I am certainly unhappy about the problem, but it is not nearly as bad when I know that the Tesla team is serious about getting it right. And they are very focused on that. After looking over the Forums, I found that the 12 volt battery seems to be the most likely villan here, but that is only a guess on my part. As an early adopter, I recognize that there are issues with any new car, but this is well beyond anything that I would have expected in the way of a problem. Small issues, yes, but a dead car is no small issue. For those of you that have yet to take delivery, I would suggest that you continue to watch the Forums and I would also offer that you should ask prior to delivery if the 12 volt battery that is in the Tesla is totally charged and operable. This was going to be a great weekend to tool around and it doens't look like it will turn out that way. But thankfully, I have a taste of the way that the Tesla team is focused on customer service. To pick up a car on Sunday after a Saturday night call is pretty awesome. They get it! I am sure that they will get it right.
\As of Sunday, the Tesla team drove from Dania Beach to Naples to pick up my Tesla S and they were great. It is possible, but not yet known for sure, but it might be that I have a bad charger (car to 240 volt). It sometimes works and other times it does not. It is possible tha the car went into a fail safe mode, whcih caused it to shut down totally. There are still unanswered questions, but they are really working towards finding the solution.
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As of Tuesday, my car will be returned tomorrow with a repaired front door handle and a new charging cord. It appears when speaking with the service manager in Dania that another customer had a similar problem. In both cases, they are replacing the charging cord from the 240 plug to the Tesla connection. I am cautiously optimistic that this will resolve the problem. They have been class acts all the way along. I even had a call from the service manager as late as 8pm one evening. They work hard!