Ok, I have to say I was a little disappointed. I backed up into a parking pole and dented the rear lift gate of my Model Y. Ok, I accept fault. I did it and was willing to pay for my mistake. Set up appointment at 7:30 am on the 10th of this month (It is what the service center offered me) at my local Owings Mills Service Center. (TESLA SERVICE CENTER) I sent them text about the problem, provided my insurance paperwork and sent pictures of the issue. I even asked if they could look at another issue I was having that was probably warranty related and they said "Yea, Sure!"
Well, I arrived at location at 7:30am and nothing. I can't call because no one answers the phone. I leave message on answering machine and it tells me to text with my service contact using app. (I don't see an option to text) So with no other option I wait. Around 9:00am (no staff have arrived) it becomes a madhouse. Customers start arriving for the service center parking and waiting by their cars. Finally about 9:20am someone comes out to respond to people's needs.
I finally get someone to look at the rear dent on my car and ask if I can get an estimate to provide to my Insurance. They inform me "Sure, by the end of the day." but I would have to leave my car at the location as they may have to disassemble parts to look into the car deeper. I agree. I also sign a waiver to allow the Service Center to contact my Insurance.
Now, it is the 18th and I have heard nothing. No estimate. No communication. I have called, left messages and emailed politely. I am getting NO response AT ALL. My app is disabled as it states "In Service" so I cannot communicate with anyone that way. I have decided if I do not hear from them by friday I will ask for the return of my vehicle so I may take it to another Tesla Approved Body Shop. (A private body shop)
I just need to ask you guys (I have been lurking for a bit and you guys seem reasonable) ...
Well, I arrived at location at 7:30am and nothing. I can't call because no one answers the phone. I leave message on answering machine and it tells me to text with my service contact using app. (I don't see an option to text) So with no other option I wait. Around 9:00am (no staff have arrived) it becomes a madhouse. Customers start arriving for the service center parking and waiting by their cars. Finally about 9:20am someone comes out to respond to people's needs.
I finally get someone to look at the rear dent on my car and ask if I can get an estimate to provide to my Insurance. They inform me "Sure, by the end of the day." but I would have to leave my car at the location as they may have to disassemble parts to look into the car deeper. I agree. I also sign a waiver to allow the Service Center to contact my Insurance.
Now, it is the 18th and I have heard nothing. No estimate. No communication. I have called, left messages and emailed politely. I am getting NO response AT ALL. My app is disabled as it states "In Service" so I cannot communicate with anyone that way. I have decided if I do not hear from them by friday I will ask for the return of my vehicle so I may take it to another Tesla Approved Body Shop. (A private body shop)
I just need to ask you guys (I have been lurking for a bit and you guys seem reasonable) ...
- Am I being unreasonable? Should I just be patient? I didn't ask for a rental car to keep the costs down but my car is operational.
- Can they order parts without my consent or approval? I mean they could be working on it but the communication is horrible.
- I am paying so I really need the estimate. Does it take that long to get one?
- Should I just go get my car and take it to the private approved body shop?