I bought the 2023 model 3 in California last July after the agents told me the new version is not going to be out for years.
Since the beginning I noticed a vibration clicking ticking noise coming from the driver door area. I took the car to repair 8 times which didn’t solve anything, submitted two repurchase requests which were rejected, and three arbitration cases which were also rejected.
The last arbitration case really looked like a sort of scam orchestrated with Tesla. All of the conditions to accept my claim were satisfied (including that it’s covered by warranty) except of showing reduced use/value/safety, all of which I argued with concrete proofs which they ignored. I think this whole arbitration is just an illusion used to give the facade of customer protection because after a lot of research on my part to build a bullet proof case, they just reject without any explanation for why the specific condition isn’t met although I provided concrete evidence.
Is there anything which I’m missing here? Any way to get them to take that defective noisy terrible quality car? Or is it just the way it was, some cheap plastic covering an expensive battery like others mentioned, and a fake facade of a high end customer service and consumer protection rules?
Thanks
Since the beginning I noticed a vibration clicking ticking noise coming from the driver door area. I took the car to repair 8 times which didn’t solve anything, submitted two repurchase requests which were rejected, and three arbitration cases which were also rejected.
The last arbitration case really looked like a sort of scam orchestrated with Tesla. All of the conditions to accept my claim were satisfied (including that it’s covered by warranty) except of showing reduced use/value/safety, all of which I argued with concrete proofs which they ignored. I think this whole arbitration is just an illusion used to give the facade of customer protection because after a lot of research on my part to build a bullet proof case, they just reject without any explanation for why the specific condition isn’t met although I provided concrete evidence.
Is there anything which I’m missing here? Any way to get them to take that defective noisy terrible quality car? Or is it just the way it was, some cheap plastic covering an expensive battery like others mentioned, and a fake facade of a high end customer service and consumer protection rules?
Thanks