You can install our site as a web app on your iOS device by utilizing the Add to Home Screen feature in Safari. Please see this thread for more details on this.
Note: This feature may not be available in some browsers.
I'm a computer guy, but when stuff hits the fan, I still prefer a person. They can hear the panic in your voice, and can ask more questions, and a good CSR does their best to help the customer. Meaning they might make things happen quicker.