rickyjb
Member
I've just been told by Tesla Chelmsford (UK) service centre that my rear sub frame is cracked. My car is a 2014 P85. Drive unit (the 3rd one since 23,000 miles) was replaced in July. I have driven 5000 miles since then, so the car is up to 73,000 miles now.
It was all fine until last week, when I missed my turning on a country road. I braked hard (there was nothing behind me), came to a complete stop, put it in reverse, backed up about 40 feet, came to a complete stop again, put it in drive and then had this bang every so often from that point. I thought it was sloppy driveshafts, but it only made the bang in reverse. Tesla are now putting a quote together to fix it, as its not part of the drivetrain (go figure?), and apparently putting it into reverse before stopping can cause this. You can't actually put it in reverse while still moving , as the software stops that happening, so they are lying.
Looking at going legal with this, as I have all the time in the world, and will quite happily stand outside the Tesla showroom telling all the new potential customers about how Tesla really look after their customers. As an Engineer, I can see this is a piss poor design. The fact that it breaks with normal driving to so many of us just proves that.
i had this exact same problem . 2014 p85 (seems to really affect these cars)
from tesla
"We have investigated your concern in relation to the clunk noise. We have found that the rear mount for the drive unit has completely snapped and will required a replacement sub frame to resolve. "
"We have taken the liberty to escalate this concern with our Service Manager and the engineers for Europe. On investigation, we are able to advised there has been no manufacturing defect to cause this issue and the cause is due to torsional motion. As the vehicle is now out of warranty we would require your approval to proceed with the recommended repairs."
Please find below the estimate of repair:
· Sub frame repair
o Parts: 1465.00 GBP(incl VAT)
o Labor: 1252.00 GBP (incl VAT and wheel alignment)
i went to Dartford for mine , they had the car for nearly 3 weeks . delays in getting the sub frame , and delays in getting the alignment correct after replacement . they also replaced a door handle while it was in for the subframe work, but didnt plug back in the puddle light when re assembling the door. the connector was hanging out the bottom and was squashed by the door. ( this was fixed for free after i complained)
they gave it back to me with tpms fault code that appeared 2 miles after me collecting it . turns out the tpms module had just stopped working. ranger visit confirmed they would have had to remove it when replacing the sub frame , so likely damaged it then.
ive not taken my car back to Tesla since , i now use cleevely ev in Cheltenham for any work needed. bit far from London , but they are good at what they do and very reasonable on price.
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