Those forums have been used many times for clueless people expressing their displeasure with something Tesla that they have zero understanding. Those posters often report an "issue" and always claim that Tesla is at fault. This has been observed in several TMC subforums. As time passes, some of those posts get filtered out by TMC members and proven to be wrong. What is really bad, which applies to this very thread, that there are no updates on the subject.
OP comes in, faults Tesla because his kid destroyed it and then dissapears. No updates, no admitnce of self wrong doing, nothing.
In any case, anonymous forums are a blessing for those kind of folks. Just show up, do the bitching, understand nothing and waste other's time.
Next topic - my neighbour dropped a brick on my Tesla and I am curious why the roof sucks and I want Tesla to pay for it and Ellon to apologize.