I have to agree about the nonexistent customer support. Actually, I'm wondering if it's a nonexistent product. I paid the $50 bucks in October 2020 and have to say I'm terribly disappointed. The set-up has failed on every attempt with both the basic and the paid version. Customer support is literally non-existent - email or calling...there's just nobody home...........nobody..............crickets. I don't know if the company has gone out of business or not. They did take my money though...I'm having a memorial for my $50...don't think I'll ever see that again. I'd be interested if anyone had any success on their M3. I wanted it to open my garage door...I can't even get EVE to open the app! Anyway, caveat emptor! I don't recommend that you spend any money on this company unless you can get the free version to work.