Hi all, just wanted to share my recent interaction with customer support on the USB song sorting "feature".
Sent: 2/21/2019 3:29 PM
To: [email protected]
Subject: Bug Report
I’ve reported this bug, which appeared in October 2016 with the release of v8, several times, but since it’s been about a year and I’ve updated my OS several times and it remains unaddressed, I thought I’d try again.
In the media player, when browsing USB songs in folder view, songs are listed alphabetically. They should be ordered by track number, or even more simply, by file name.
Thank you.
On Mon, Feb 25, 2019 at 10:35 AM Customer Support Tesla <
[email protected]> wrote:
Hello,
Thank you for contacting Tesla! We really appreciate your feedback and will forwarded It to the appropriate team for consideration in future updates.
We cannot promise that this feature will be available but our team reviews every customer request seriously. We are always striving to improve our products and feedback such as yours is highly valued!
The system is designed to play files from a USB in alphabetical order. If you wish to play them by track, you can rename the titles numerically however you wish to have them ordered, then the vehicle will play them in numerical order.
Please visit our Support Page which covers frequently asked questions about Tesla
and your vehicle. If you have any further questions or concerns, you can reach Customer Support 24/7 at
[email protected] or by phone at 1-877-79-TESLA (83752).
Best Regards,
Bryce | Tesla Support
Date: Mon, Feb 25, 2019 at 10:41 AM
Subject: Re: Bug Report [ ref:_00D506dxX._500f1prGLy:ref ]
To: Customer Support Tesla <
[email protected]>
If the system is “designed” that way, it’s poor design. No one wants to listen to tracks that way.
Plus it isn’t as simple as renaming the files. ALL of my files have track number at the beginning of the file name already. However the Tesla system is ordering by the internal song name tag, not the file name. I have many thousands of songs, and there is no simple way of changing song name tags within each file, nor does it really make sense for a song name to be "01-xxxx" anyway. It would be an incredible amount of work to simply overcome a poor design.
This worked correctly on version 7. Check out the Tesla motors club forums and you will find plenty of consensus that this is a poor and user unfriendly design, if indeed intentional.
Thank you.