Had Model 3 for 3 weeks now and love the car....however my charging issues continue to plague my overall experience of the Tesla.
I had Rolec unit installed at home.....all checked out fine upon install. However upon getting car home 1st day and trying to charge the charger would start/stop go up to 32A, then drop to 0, then back to 16A - stay there, then cut off after about 10 minutes. Tried for a few days and this continued.
Installers agreed to swap the unit out as they couldn't find any initial faults so thought it might be a faulty unit.
Just had my Rolec swapped out for a new one Rolec.
New unit (Rolec) - same issues happening.
Electrician is stumped as everything is fine, earth readings are very low and under tolerance etc.
So trying to narrow down the issues.
I have spoke via text to Servicing/Techinical team. However, they wanted response via text..... They asked for times/date for charging, which units I've tried and used, whether AC/DC etc, along with other details of how long it charges for, what happens etc.
Hard work trying to put that all into a text message and send it over. Email would be easier, speaking to someone would be a novel idea as well!!
Anyway - Sent all the details to them, and despite using 4 different public chargers, they are blaming a "power surge" at my home address for the issues.
Clearly that's not the case as I have issues with public charging on AC as well.....
They are suggesting I need to call an electrician out to review my home wiring - They are utterly ignoring the fact I have similar charging issues on public chargers!!!
All the text messages back and forward are ridiculous way of trying to solve the problems.
Anyone any ideas??
I'm off to try another public chargers and a friends Rolec at his home just now - if it's the same problems still then CLEARLY it's not my home that's the issue!!
I had Rolec unit installed at home.....all checked out fine upon install. However upon getting car home 1st day and trying to charge the charger would start/stop go up to 32A, then drop to 0, then back to 16A - stay there, then cut off after about 10 minutes. Tried for a few days and this continued.
Installers agreed to swap the unit out as they couldn't find any initial faults so thought it might be a faulty unit.
Just had my Rolec swapped out for a new one Rolec.
New unit (Rolec) - same issues happening.
Electrician is stumped as everything is fine, earth readings are very low and under tolerance etc.
So trying to narrow down the issues.
- Charging on rapid CCS chargers 50kw DC (one Insta volt and one public chargeplace scotland) - Zero issues, full speed no interruptions - 2 separate places.
- Public chargeplace scotland Type 2 cables - 2 separate locations - they start a full speed but then I get a warning saying "charging speed reduced - contact Tesla ". It continues to charge uninterrupted but slower than standard speeds
- Home 3 pin 13A Telsa charger - charges for about 20/25 minutes at a time - then suddenly stops, I need to then restart via app, same thing - rinse and repeat. So I can't leave it overnight charging as it stops after 20 minutes or so.
- Rolec - both units (one tethered, one untethered) start charging up to 32A, then stop and drop to 0A, then go up to 16A or so, but again after 5/10 minutes stop charging
I have spoke via text to Servicing/Techinical team. However, they wanted response via text..... They asked for times/date for charging, which units I've tried and used, whether AC/DC etc, along with other details of how long it charges for, what happens etc.
Hard work trying to put that all into a text message and send it over. Email would be easier, speaking to someone would be a novel idea as well!!
Anyway - Sent all the details to them, and despite using 4 different public chargers, they are blaming a "power surge" at my home address for the issues.
Clearly that's not the case as I have issues with public charging on AC as well.....
They are suggesting I need to call an electrician out to review my home wiring - They are utterly ignoring the fact I have similar charging issues on public chargers!!!
All the text messages back and forward are ridiculous way of trying to solve the problems.
Anyone any ideas??
I'm off to try another public chargers and a friends Rolec at his home just now - if it's the same problems still then CLEARLY it's not my home that's the issue!!