I got back from a three week vacation, during which time my MS was garaged, plugged in, and locked. It will not wake up, nor will it even unlock if I put the keyfob in the manual location on the passenger side windshield. In the app, it said "last seen 7 days ago" and at that time the charge was 154mi. There was a recent fault in the service tab, so I opened a ticket. Unfortunately now I can't get the exact text from that alert, based on how the app works, but it was along the lines of one I had in 2022 which was a faulty battery heater module.
Last time the car did restart, but this time I need to get it towed to Tesla. Since it's plugged into a wall charger (not a mobile one), and the doors and trunk are locked, I can't get to the manual release. Also, it's AWD and without the software active I can't enter Tow Mode. How is USAA roadside assistance (specified b/c it isn't Tesla R/S i'm out of warranty) supposed to tow it off? If there's a method someone here can help me with, for disconnecting from the wall, I'd appreciate that advice. Like, even if the HV system is kaput shouldn't the 12V system be working? Is there a way to jump it long enough to unlock the door and get into the trunk for the disconnect?
Last time the car did restart, but this time I need to get it towed to Tesla. Since it's plugged into a wall charger (not a mobile one), and the doors and trunk are locked, I can't get to the manual release. Also, it's AWD and without the software active I can't enter Tow Mode. How is USAA roadside assistance (specified b/c it isn't Tesla R/S i'm out of warranty) supposed to tow it off? If there's a method someone here can help me with, for disconnecting from the wall, I'd appreciate that advice. Like, even if the HV system is kaput shouldn't the 12V system be working? Is there a way to jump it long enough to unlock the door and get into the trunk for the disconnect?