I found this thread after being unable to access the service tab in the app. I have a mobile service appointment scheduled for tomorrow morning and my app said there's a new message to view. Of course I can't view it because of the error. I logged out of the account, reset the password on my computer, rebooted the phone... no joy.
So I texted the mobile service manager with a screenshot and asked if there's a solution. And if they could send me any important messages another way since I clearly couldn't read them and the appointment is first thing in the morning. Nothing back.
I did some searching, found this this thread and tried switching off the WiFi. Of course it worked. Logged into the app and the service messages and what do I see?
A message from mobile service telling me I'd probably tried logging in too many times!!!
Note that this helpful suggestion was sent
to the App.
The app I said I couldn't get into.
I've seen people complaining about Tesla service, but my experiences have largely been favorable. However, this was annoyingly stupid, and worse yet, he followed up with a text message telling me not to text him. ....wow... 'disappointing' is one way to describe it... he was good to deal with in the past, but he's either overworked or jaded now, as this sort of treatment doesn't seem overly-professional to me.