Okay gather around the campfire boys. I have a story I am not sure how to cope or even react to. I bought a refreshed Model X after preordering for it back in December 2020. The delivery got pushed until I received it in the middle of January 2022. Fun times right? After receiving the vehicle, we were too excited to look carefully at the vehicle on delivery, but over the course of the day, we noticed a lot of defects in the car. There were nicks on the front glass, rattling sound in the trunk, dent on top of the trunk, blue tape still under the exterior detailing, improperly sealed rubbering on the passenger door, and weird excessive rubber sealant seen from the casing of the tail light. You would think that if the car is going to cost over 100k, at least it would be delivery worthy for client pick up, right? It gets even better though. I ride the vehicle for three weeks before having it checked into the shop. It has been literally almost a month, and I *sugar* you not, the car was sitting in the parking lot or something and it was not ready for pick up when I came in. The Tesla service representative said that the adjustments were all made, and he picked up the car to show me. On arrival, the car still had the blue taping under the detailing, the car looked dusty as hell like it was never touched. The front glass was never replaced. I do see that they did fix the dent on the trunk, but I saw another weird surprise. Even though I ordered a long distant refresh model X, the trunk badge that I had now shown an incomplete PLAID design on the bottom right corner. I was pretty pissed at this point, but I kept my cool because it was obvious to both the representative and me that we were looking at a ****ing incomplete car. The best part was, the foreman came later to tell me that they couldn't replace the front glass of the car because they couldn't see the nicks on the windshield. Mind you, at this point, the front glass is dusty as hell, which of course it is not possible to see, so they had to wipe away with cleaner. Lo and behold, the nicks were obviously thereafter wiping the windshield down, and I was just standing there not saying anything. The foreman goes, now we can see where the damages are on the windshield so that they can do something about it now. Mind you, this is them talking to me on pick-up day that they told me to come for. Also, they have been saying so many excuses for something they could have easily have identified by themselves without me there. They just flat out never checked and were just lying to my face. Clearly, the customer service at this point is just *sugar* at this point. I would most definitely be giving it less than a 0/10 at this point because lying your way out of mistakes that were too obvious was just disgusting.
Here is another fun little side story. I have text message confirmation through the Tesla App that the car was getting its windshield replaced on a previous specific day. Why would the representative have to even lie about getting the windshield replaced and me going there to see that it was not even touched? I can't be that stupid to notice all the collected dust on the whole entire car. And remember, this was supposed to be a brand new car on delivery that was over 100k. I have been given the ring around and I have the Tesla messaging history to show it, but holy hell man. Tesla just needs to get this right. What do I even ask at this point? Has anybody dealt with this before?
Here is another fun little side story. I have text message confirmation through the Tesla App that the car was getting its windshield replaced on a previous specific day. Why would the representative have to even lie about getting the windshield replaced and me going there to see that it was not even touched? I can't be that stupid to notice all the collected dust on the whole entire car. And remember, this was supposed to be a brand new car on delivery that was over 100k. I have been given the ring around and I have the Tesla messaging history to show it, but holy hell man. Tesla just needs to get this right. What do I even ask at this point? Has anybody dealt with this before?