Last September at a Tesla SC I had 4 new tires installed and an alignment on my 2018 Model X. Removed tires had approximately 42,000 miles on them, car’s 2nd set of tires with 92,000 miles on car at time of service, and were showing excess wear on the inside of both front tires. Service took longer than expected. Service advisor brought out invoice. I paid and left.
After leaving I realized he did not provide a copy of alignment report. Checked email later in the day. No report. Returned to service center following week to get report (no phone number listed on invoice). When I asked for the report the service advisor initially said he told me when service was completed there was no report. No way - never discussed. Then he said most customers didn’t want report. From my work at garages and prior T SC alignment I know it is customary for report to be provided - customer can discard if not wanted but that is proof of work being performed to specs. Then he said alignment machine interface with printer was down, interface with off-site documentation also down and then due to limited memory on alignment machine the documentation of alignment work performed on my car was lost. He did not blame my dog.
Now after 9,200 miles the tires have excessive front tire wear - down to 3/32 on side tread while 5/32, 6/32 and 4/32 across tire.
Heading back to SC for review of situation. Any chance that September alignment report was and is still available? Tesla being a technology company I would think they have extensive data backup.
Any thoughts on non-T alignment options in southeast PA?
After leaving I realized he did not provide a copy of alignment report. Checked email later in the day. No report. Returned to service center following week to get report (no phone number listed on invoice). When I asked for the report the service advisor initially said he told me when service was completed there was no report. No way - never discussed. Then he said most customers didn’t want report. From my work at garages and prior T SC alignment I know it is customary for report to be provided - customer can discard if not wanted but that is proof of work being performed to specs. Then he said alignment machine interface with printer was down, interface with off-site documentation also down and then due to limited memory on alignment machine the documentation of alignment work performed on my car was lost. He did not blame my dog.
Now after 9,200 miles the tires have excessive front tire wear - down to 3/32 on side tread while 5/32, 6/32 and 4/32 across tire.
Heading back to SC for review of situation. Any chance that September alignment report was and is still available? Tesla being a technology company I would think they have extensive data backup.
Any thoughts on non-T alignment options in southeast PA?