I have a Tesla Model X that gave a warning message of basically "Do Not Continue Driving". The car has about 75k miles on it and I contacted Tesla Roadside Assist, and they advised that since the car was out of warranty, there would be a charge. Turned out that charge was quoted at $300 to tow from my home to the SC, a distance of 15 miles. I also have AAA and they said they would only tow the Tesla if I could display on the screen that the vehicle is in transport mode, which basically is neutral with no e-brake on. I was able to get it in transport mode but then the 12volt battery failed, and I could no longer display the fact that it was indeed in transport mode. Not wanting to wait an hour for AAA only for them to deny the tow, I went with Roadside Assist and paid out of pocket the $300. The driver confirmed it was indeed in transport mode because it was able for him to push the car by hand. Once the car got to the SC, they confirmed that it was the HV battery failure which in California is 8 year, and 150k miles, so this failure is indeed under warranty. Also had to approve a $275 diagnostic fee for the SC to even begin work. Car is still at SC.
Just curious if others have had this same towing issue with AAA. The reasoning offered by the dispatcher is there have been too many liability issues regarding Tesla's and tow operators do not want the risk. They appear to be OK if they can validate transport mode, but do you want to risk an hour wait and then denied?
Just curious if others have had this same towing issue with AAA. The reasoning offered by the dispatcher is there have been too many liability issues regarding Tesla's and tow operators do not want the risk. They appear to be OK if they can validate transport mode, but do you want to risk an hour wait and then denied?
