I've been trying to reach the CPO team at Tesla for a week and a half. Spoke with multiple representatives on the toll free phone line (the one they tell you to call when you're interested in getting pictures of a specific car).
Each time, they put me on hold and then try to reach out to the team which, by the way, is either way understaffed or highly inefficient.
They escalated my call 2 days ago to the "East coast VP" if such a person does exist and told me I should get a call back in 1 or 2 hours. Well guess what? Still no call back 2 days after...
Now obviously the car I wanted to purchase is no longer for sale. I did not want to put a 2500$ deposit on it without having basic information: pictures, general state of the car and I also wanted to know if they still do accommodation sales (to save taxes on my existing vehicule). No one can provide me with that basic information it seems... even at the service center they told me that they cannot see, with the VIN number, where the car is located.
Seems to me like they do not want to do business! After all, I'm only spending 80+ grand on a car...
Any ideas to reach them instead of constantly calling the phone line? I know no other business that is so unorganized.
*Sigh*
Each time, they put me on hold and then try to reach out to the team which, by the way, is either way understaffed or highly inefficient.
They escalated my call 2 days ago to the "East coast VP" if such a person does exist and told me I should get a call back in 1 or 2 hours. Well guess what? Still no call back 2 days after...
Now obviously the car I wanted to purchase is no longer for sale. I did not want to put a 2500$ deposit on it without having basic information: pictures, general state of the car and I also wanted to know if they still do accommodation sales (to save taxes on my existing vehicule). No one can provide me with that basic information it seems... even at the service center they told me that they cannot see, with the VIN number, where the car is located.
Seems to me like they do not want to do business! After all, I'm only spending 80+ grand on a car...
Any ideas to reach them instead of constantly calling the phone line? I know no other business that is so unorganized.
*Sigh*