Picked up my MS Refresh LR today after about a week in the shop.
They returned the car to me dirty (dirtier than it was by far), no keys, a lightbulb in the center console storage popped out with the cable dangling, battery depleted. They put 17 miles on the car while it was in the shop. The drivers seat was reclined like somebody was napping in it. And the service rep I was able to find was a dick.
Attaching some screenshots of the issues. They say the bulk were caused by "wheel slippage" from an aggressive maneuver - but I haven't made any of those just yet. I did (already, damn) ding the rim, but low speed - surprising it would cause something like this.
I mentioned the dashboard grille dent and the douchy service tech told me I needed to take it up with my delivery rep, and that I'm essentially too late because I've "already had the car for a month" - though they had it for about a week of that time, and I didn't notice the dent at first, but have since learned others have it too.
They returned the car to me dirty (dirtier than it was by far), no keys, a lightbulb in the center console storage popped out with the cable dangling, battery depleted. They put 17 miles on the car while it was in the shop. The drivers seat was reclined like somebody was napping in it. And the service rep I was able to find was a dick.
Attaching some screenshots of the issues. They say the bulk were caused by "wheel slippage" from an aggressive maneuver - but I haven't made any of those just yet. I did (already, damn) ding the rim, but low speed - surprising it would cause something like this.
I mentioned the dashboard grille dent and the douchy service tech told me I needed to take it up with my delivery rep, and that I'm essentially too late because I've "already had the car for a month" - though they had it for about a week of that time, and I didn't notice the dent at first, but have since learned others have it too.