Noticed this imperfection today. Did not catch this during delivery 2 weeks ago. As you can see, both ends of the rear hatch align with the roof glass perfectly. But there’s this one section of the rear hatch that appears to be higher than the roof glass (covered up the light in the picture). You can’t tell from the side. But it’s very visible under light when you staring it straight from the rear. I have a mobile service coming up next week for something else, is this something they can fix during mobile visit?
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2 week old Model Y rear hatch glass and roof glass not aligning correctly
- Thread starter stlgrym3
- Start date
Welcome to Tesla world. Based on the very not clear picture of yours seems "within spec", but i could be wrong. Submit a ticket and go from there. My friend's MY got his replaced due to misalignment, but it was way more severe like more than half of the length was sticking out.
Ctuna
Member
OP's issue is more likely the rear hatch glass misalignment, so you can still mount the roof rack.
Ctuna
Member
This my roof. Had them come by to install the Roof Racks and it was a no go.
2mm or less on one side 7.5mm on the other side. Suppose to take it in
on the 18th. Hatch is a little out on one side but everything else seems good.
Love all the Tech and the way it Drives other wise. I looked and went down the checklist but I was pretty burned out by the time I got it. I think you need somebody else to check it out to much Emotion wrapped up in getting it.
2mm or less on one side 7.5mm on the other side. Suppose to take it in
on the 18th. Hatch is a little out on one side but everything else seems good.
Love all the Tech and the way it Drives other wise. I looked and went down the checklist but I was pretty burned out by the time I got it. I think you need somebody else to check it out to much Emotion wrapped up in getting it.
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How did you end up handling this? I have a delivery of my MYP scheduled for tomorrow and I noticed a similar thing.
Ctuna
Member
If you got it you got it. I have and appointment on the 18th to get the thing fixed
which means taking the existing glass roof off and realigning it. I am not encourgaged by some of the things I am reading on here about service but
maybe only those that have had problems with it complain. It wouldn't be so bad but I am 40 miles from any service center on and on my own for tranportation back home sort of . There are three Service Centers 40 miles from me , all equally distant but not equally easy to get to. If you are further than that you will have problems. I was told they where really backed up from the end of a quarter deliverys and had pulled techs back to Fremont to meet demand. Also they want you to everything over the app which I do not fully know how to use in regards to service. If you take it document everything. I would take some of those cheap gap tools you can get off Amazon . If you are having or thinking about putting on a rack
have them do it . I wish you could order one with a Rack Installed so I wouldn't
have to deal with this. I had the low price before they raised it 2k and really the car did look good compared to the gross stuff I had seen on other cars. Thing is
I live in a surfing town and the rack is not a fashion statement for me and I don't Short Board or Foil though the shorter windsurf board will fit up the middle .
So ordered the rack and it got to me in week . Took another week to get the service tech to come by to install the rack . Tech and I looked at it said he could not install the rack took a picture and set it to service on Mar 31 . They sent me
a date of 18th to bring it in.
which means taking the existing glass roof off and realigning it. I am not encourgaged by some of the things I am reading on here about service but
maybe only those that have had problems with it complain. It wouldn't be so bad but I am 40 miles from any service center on and on my own for tranportation back home sort of . There are three Service Centers 40 miles from me , all equally distant but not equally easy to get to. If you are further than that you will have problems. I was told they where really backed up from the end of a quarter deliverys and had pulled techs back to Fremont to meet demand. Also they want you to everything over the app which I do not fully know how to use in regards to service. If you take it document everything. I would take some of those cheap gap tools you can get off Amazon . If you are having or thinking about putting on a rack
have them do it . I wish you could order one with a Rack Installed so I wouldn't
have to deal with this. I had the low price before they raised it 2k and really the car did look good compared to the gross stuff I had seen on other cars. Thing is
I live in a surfing town and the rack is not a fashion statement for me and I don't Short Board or Foil though the shorter windsurf board will fit up the middle .
So ordered the rack and it got to me in week . Took another week to get the service tech to come by to install the rack . Tech and I looked at it said he could not install the rack took a picture and set it to service on Mar 31 . They sent me
a date of 18th to bring it in.
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Ctuna
Member
Ctuna
Member
And no they can't do glass or body alignments during a Mobile service ( as far as I know but I am new to this)but
they can document it and call to relay the info. Order the Roof Racks and then
have them mount them for a service appointment.
they can document it and call to relay the info. Order the Roof Racks and then
have them mount them for a service appointment.
You don't even have the car yet, but how you noticed the similar thing?
Anyway, Tesla will replace your rear hatch window and align it.
Ctuna
Member
Ok now I feel stupid. Tryed to add something to the problem report and they moved the date back two days and switched me to Gilroy. So I drove over to Gilroy and the manager said something was fishy. The glass is pegged and cannot be out line. He offered to put them on and within about a half hour they were on. They gave the car
a couple of shakes from either side and it is on there solid .
I mentioned the name of the field tech and they kind of laughed.
a couple of shakes from either side and it is on there solid .
I mentioned the name of the field tech and they kind of laughed.
nothing. 1, i found out too late, it was past the initial 100 mile. 2. per Tesla service tech, even if they take it in for replacement, it's a crapshoot that the next glass will be perfect. Tesla don't make these glasses, they just install them. i noticed the same imperfection on the rear glass on my neighbor's new Y as well. i will just try to ignore it for now, and plus i already paid for the tint. as long as not leaking water and wind, i'm good with it for now.
Ctuna
Member
Yeah I thought about it awhile and bought some gap gauges and reaffirmed the
initial measurement at 7 mm and 2mm in the front and more even in the back so it's skewed. They installed the rack which was my mane concern but it's kind of crappy
that they do this . Regardless of who makes the glass they should meet a minimum spec and you should be able to gap the equally when you put them on . Some kind of spacer to hold them apart and equal amount when gluing them should just be good Engineering.
initial measurement at 7 mm and 2mm in the front and more even in the back so it's skewed. They installed the rack which was my mane concern but it's kind of crappy
that they do this . Regardless of who makes the glass they should meet a minimum spec and you should be able to gap the equally when you put them on . Some kind of spacer to hold them apart and equal amount when gluing them should just be good Engineering.
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Because I saw the vehicle at the Tesla parking lot the day before my scheduled pickup date….
I have exactly the same misalignment issue with the glass roof on my 2023 Model YLR built in Fremont, and took it in to the local Tesla SC for them to have a look. I suspect they'll give the "within spec" response, but we shall see, and for me the most important issue was to get the complaint on record in case something goes wrong with the roof later on (leaks? glass cracking under stress? who knows?). Did they tell your roof glass was within spec, or did they remove and replace it with a better aligned glass roof? Thanks!
Ctuna
Member
I took it to Gilroy with the Racks which was my big concern, and they installed
them the Mobile service guy wouldn't install them because of tight fit. .
They installed the Racks at Gilroy I have been using them all Summer.
I guess I will live with it as part of the things you accept with a Tesla.
I also have noticed miss alignment with the Dash from side to side. and some
miss alignment with the front camera to door on the Driver Side. Other than that
no problems with the car.
them the Mobile service guy wouldn't install them because of tight fit. .
They installed the Racks at Gilroy I have been using them all Summer.
I guess I will live with it as part of the things you accept with a Tesla.
I also have noticed miss alignment with the Dash from side to side. and some
miss alignment with the front camera to door on the Driver Side. Other than that
no problems with the car.
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