So I ordered Tesla Model S back on 7/23. I debated long and hard about my options and choices.
One of the options I decided NOT to get was the Panoramic Roof.
I was pretty set on all my choices then after reading thousands of posts here and on the Tesla Forums - I decided that pretty much any noise issues have been resolved. That the heat would be a non-issue - even though I live in Southern California.
I had not been assigned any vin and my delivery showed "Late September"
So on Monday 8/11 I called in a "change order" - deciding to get the Pano-roof after all. I was told they would put in the order and "try" - But they wanted to know the reasoning behind my decision so they could put it in there. At the time I had NOT been assigned any VIN #.
On Tuesday I was suddenly assigned a VIN. Seems that many of us with cars on order were assigned VIN's on Tuesday.
I called back on Tuesday asking if my request went through. I was told they had not been told "no" yet - so it is likely ok. Normally they get a response within hours if the answer will be No. So my I was optimistic.
On Weds I called in again asking if there was any updates. I was then told they got back that the change could not be made. But that they could submit the request again - but again wanted me to give a reason why. I guess this time my reasoning had better be a good one.
I told them that I was fearful that years down the road I would regret not getting this option. That even though I don't use my sunroofs - this is a major feature of the Model S and that if I am spending 100+ K for a car - I had better get exactly what I want. That I was fearful that I would be unhappy and adding the pano roof after the fact is not going to be an option. I even asked if I could delay my delivery to get this change done....
Now I am back to waiting for their response.
Has anyone here made last minute changes? I don't want to sound fickle - but it is true - a 100K car is not something I take lightly - and I feel like I had better get exactly what I want. I am even willing to delay my delivery or even pay a change order fee if they have one.
Am I SOL? Does my "reason why" need to be better?
I appreciate any suggestions or tips.
EDIT - I don't want to sound too harsh on Tesla. They have been great so far and do seem to be trying to accommodate me. I just found it strange that they clearly and specifically asked me to give a reason... and sort of embellished my reasoning when they repeated what my thoughts were back to me. Example - I said "I feel like I would regret not getting the roof down the road" - and they repeated back to me "So you feel like you may be very unhappy with your Model S if you don't get the Panoramic Roof" - am I reading into something here?
One of the options I decided NOT to get was the Panoramic Roof.
I was pretty set on all my choices then after reading thousands of posts here and on the Tesla Forums - I decided that pretty much any noise issues have been resolved. That the heat would be a non-issue - even though I live in Southern California.
I had not been assigned any vin and my delivery showed "Late September"
So on Monday 8/11 I called in a "change order" - deciding to get the Pano-roof after all. I was told they would put in the order and "try" - But they wanted to know the reasoning behind my decision so they could put it in there. At the time I had NOT been assigned any VIN #.
On Tuesday I was suddenly assigned a VIN. Seems that many of us with cars on order were assigned VIN's on Tuesday.
I called back on Tuesday asking if my request went through. I was told they had not been told "no" yet - so it is likely ok. Normally they get a response within hours if the answer will be No. So my I was optimistic.
On Weds I called in again asking if there was any updates. I was then told they got back that the change could not be made. But that they could submit the request again - but again wanted me to give a reason why. I guess this time my reasoning had better be a good one.
I told them that I was fearful that years down the road I would regret not getting this option. That even though I don't use my sunroofs - this is a major feature of the Model S and that if I am spending 100+ K for a car - I had better get exactly what I want. That I was fearful that I would be unhappy and adding the pano roof after the fact is not going to be an option. I even asked if I could delay my delivery to get this change done....
Now I am back to waiting for their response.
Has anyone here made last minute changes? I don't want to sound fickle - but it is true - a 100K car is not something I take lightly - and I feel like I had better get exactly what I want. I am even willing to delay my delivery or even pay a change order fee if they have one.
Am I SOL? Does my "reason why" need to be better?
I appreciate any suggestions or tips.
EDIT - I don't want to sound too harsh on Tesla. They have been great so far and do seem to be trying to accommodate me. I just found it strange that they clearly and specifically asked me to give a reason... and sort of embellished my reasoning when they repeated what my thoughts were back to me. Example - I said "I feel like I would regret not getting the roof down the road" - and they repeated back to me "So you feel like you may be very unhappy with your Model S if you don't get the Panoramic Roof" - am I reading into something here?
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