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Thread: Mobile charger will not work properly

  1. #11
    Senior Member AlMc's Avatar
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    Quote Originally Posted by Theshadows View Post
    Here is a video of the issue I am having. I noticed that if I lift up or push down in the connector I get different results. I'll be contacting the service center first thing this am.

    Charge port issue - YouTube
    IMO you will be getting a new 'port'.
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  2. #12
    Senior Member Theshadows's Avatar
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    They are overnighting me a new UMC and 14-50 adapter.
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  3. #13
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    In follow-up to this, I got a call from service @ 10:15 Monday to ask if and when I was coming in, they were expecting me. I was mins away (10 miles away from home). My car was seen right away, had a coffee, chewed the fat a little, made some phone calls and after about 20-30 mins I was told the following:
    1 car charged when plugged to their equipment
    2 using my UMC and 14-50 adapter they got same result...failure
    3 My are giving me a new UMC and 14-50 adapter
    4 This is more common than I thought...coming in waves of complains from other owners.
    5 I was offered a vacuum and a wash.
    6 Came home and charged her up @ 40 amps

    conclusion: I was taken care of.
    Last edited by jefflieb; 2014-02-04 at 09:56 AM.
    Model S85 21" (S) and 19" (W) in Silver, Black Nappa, Glossy Obeche, Tech, Panoroof, Sound Studio, Air Suspension, Paint Armor, Light package delivered 11/12/13

  4. #14
    Senior Member Theshadows's Avatar
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    I noticed that if I pressed the car side plug towards the ground I could get it to latch on the second or third attempt. After I for off the phone with them I wondered if the connectors in the plug are spreading and not making good contact.
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  5. #15
    Burrito Founder brianman's Avatar
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    Quote Originally Posted by jefflieb View Post
    5 I was offered a vacuum and a wash.
    How are the showers? And was the vacuum gentle?
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  6. #16
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    Quote Originally Posted by brianman View Post
    How are the showers? And was the vacuum gentle?
    I doubt it. I'll bet...it really sucked!!!
    P85 |Blue | Tan Leather| Piano Blk | Air | Tech | Pano | Power Folding Mirrors | 19" Primacy | HPWC + Dual Chargers | Confirmed 9/24 | VIN P25619 10/8 | In Production 11/2 2013 | Production Complete 11/17 | Delivery Scheduled 11/27 2013 | Delivered 5 December 2013

  7. #17
    Senior Member Theshadows's Avatar
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    I got my new UMC today. I took the plug off the old one and had some trouble getting it apart. When I finally got it apart I noticed that the one prong had melted on the cable and in the adapter plug. The new cable and plug have the exact same part numbers.
    P85 Gray/Gray | 10.8kw solar

  8. #18
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    Quote Originally Posted by Theshadows View Post
    I got my new UMC today. I took the plug off the old one and had some trouble getting it apart. When I finally got it apart I noticed that the one prong had melted on the cable and in the adapter plug. The new cable and plug have the exact same part numbers.
    Did the new adapter and or plug have additional markings? Like a green (or some other color) dot?

    Hoping you got a new or adapter with the thermal fuse.

    Since you had melting you might want to check your outlet. If you don't know how to do it yourself, I would recommend having an electrician look at it to make sure everything is kosher.

    Let us know how things work and check out.

  9. #19
    Senior Member Theshadows's Avatar
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    Quote Originally Posted by Rainbow View Post
    Did the new adapter and or plug have additional markings? Like a green (or some other color) dot?

    Hoping you got a new or adapter with the thermal fuse.

    Since you had melting you might want to check your outlet. If you don't know how to do it yourself, I would recommend having an electrician look at it to make sure everything is kosher.

    Let us know how things work and check out.
    It's identical. I called the service center to ask them if it was the new one and she said they don't have those yet. Nobody has received them.

    Our outlet is fine. I am an electrician. . I oversized the wire, it's 4' from our panel and when we built our house I installed a 400w meter base so the utility had to pull wires for a 400a service . I typically see less than a 2% voltage drop.

    The hot spot was inside the connector, caused by a loose connection where the UMC mates to the 14-50 adapter. Looking at the UMC end of the connector it was the left hot leg. It would be interesting to see if others with the melted plug are seeing it on the same leg.
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  10. #20
    Junior Member huzz1970's Avatar
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    Hi to all
    We got our S85 yesterday. Being an engineer, I put it on charge at 30A instead of 40A to test how things are functioning. We have 242V at the outlet with the car on charge. We had the electrician put in #4 wiring, 52 feet underground from the breaker box instead of #6 so the feed side is cool into the garage outlet. The 14-50 outlet was just detectably warm after an hour at the plug faceplate, but the Tesla wiring was markedly warm- this concerns me a bit as the difference going from 30A to 40A is about 65% more energy dissipation in the cable (ratio of 40^2 to 30^2). The plug at the car was a bit warm too. I am going to put a thermocouple on the different areas and monitor, and report later on.

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