We have a strange problem with our 2018 Model S 100D, 75 000 km, extended warranty.
HV battery was replaced under warranty, car was in service from late July to late August
In september we got a "Low coolant" alert and brought car in to local service centre.
They had the car from beginning of October to yesterday, November 17th.
Service tells us there seems to be oil in the coolant, but no cross contamination in the drive units or air conditioning.
They tell me they sent the contaminated coolant to a "lab" that confirmed it was "motor oil" but will not tell us the name of the lab or show us the report.
Service denies the possibility that the "oil" in the coolant may be related to the HV battery that was changed only a few weeks before.
They even attributed the problem to "sabotage" (!!).
Where it gets really peculiar is that they have not repaired the car, not provided an estimate of cost to repair, but did force us to pay for the diagnostic work and also forced us to take back the vehicle with the "Low coolant" alarm still there and a still contaminated coolant system.
The service "manager" told us it may be safe to drive short distances, but that's about it.
We are basically on our own with this problem.
We are not car mechanics, just 2 busy parents with 3 kids that had never before purchased such an expensive car.
Have any of you had a similar experience and what is the solution?
HV battery was replaced under warranty, car was in service from late July to late August
In september we got a "Low coolant" alert and brought car in to local service centre.
They had the car from beginning of October to yesterday, November 17th.
Service tells us there seems to be oil in the coolant, but no cross contamination in the drive units or air conditioning.
They tell me they sent the contaminated coolant to a "lab" that confirmed it was "motor oil" but will not tell us the name of the lab or show us the report.
Service denies the possibility that the "oil" in the coolant may be related to the HV battery that was changed only a few weeks before.
They even attributed the problem to "sabotage" (!!).
Where it gets really peculiar is that they have not repaired the car, not provided an estimate of cost to repair, but did force us to pay for the diagnostic work and also forced us to take back the vehicle with the "Low coolant" alarm still there and a still contaminated coolant system.
The service "manager" told us it may be safe to drive short distances, but that's about it.
We are basically on our own with this problem.
We are not car mechanics, just 2 busy parents with 3 kids that had never before purchased such an expensive car.
Have any of you had a similar experience and what is the solution?