I've had this installed since the initial group buy. Since the TO struts have been installed, my wife closed it once by hand, one delivery guy started to close it once by hand and another delivery guy (curbside delivery) closed it halfway and re-opened it by hand. My hood is not bent in any way, and everything still works perfectly. I agree with the others, sounds like a tech made a mistake and left something in that area when closing the hood but does not want to own up to it. I would be sure to quote them the Magnuson–Moss Warranty Act (as was posted above). They need to prove that the modification created the issue, otherwise they cannot just decide to void the warranty.