This was my second time buying a Tesla. The first time last year was weird, but I guess I was lucky I walked in the SC and the guy took car of it on his side. Happened to be a competent dude I must admit.
I am now buying a Model X. With a trade in. The whole process in the app is so crazy. Multiple messages, in the app, and separate SMSs on my cell phone and emails. Several random Tesla people jumping in, appearing to be completely incompetents, little kids. Thus the title "ninjas". I sometimes laugh. It's is so frustratig, yet, funny. None of these kids has a clue what is going on. It is such a mess. None is taking responsibility and coordinating the communication chain, and tasks. Big mess. I ask for names, and must have gotten 12 various names already in my messages on app, SMS on phone, and emails.
I could go on and on the various items, but it's not productive. For example, my trade in has an outstanding loan. At purchase in the app, they asked me to enter the loan number, lender name, outstanding balance amount, monthly payments, etc. etc. which I promptly did. But, they put the entire trade in amount offer (disregarding the outstanding loan amount) as a down payment. Obviously that is not right. Now they have to reapply for my credit. Insane. They also asked me just today less than two days from scheduled delivery to get a 10-year loan payoff quote and submit to them. While already submitted my loan info at the beginning of the process in the app. I have been buying and trading in cars for 25+ years, with traditional dealers, and they all took care of payoff amount with the current lender for the trade in on their side. I simply had to give them the details on my current loan.
There is so many of these things. One more thing, the monthly payment (given the loan amount, APR, and the 60 month loan duration) is off by a few dollars on the upside. Regardless of the online calculator I use or my own spreadsheet. Every single one of them. How can they get it so wrong? It's only about 5 bucks a month, but, just for the principle of it.
You would think they would take care of a person buying $80K+++ vehicle. But it does not appear they give a schiit, and want my money
I am now thinking of backing out of this transaction. Fcuk my $250 deposit. I love my MYP and really want the X, but I don't think I can put up with this BS. I have already wasted hours of my time dealing with this. Never have encounted such a disjointed process, company, and people. This is insane. I understand there is a trade-in involved (with an oustanding loan), but, if you cannot handle this "complication", don't offer it.
I am now buying a Model X. With a trade in. The whole process in the app is so crazy. Multiple messages, in the app, and separate SMSs on my cell phone and emails. Several random Tesla people jumping in, appearing to be completely incompetents, little kids. Thus the title "ninjas". I sometimes laugh. It's is so frustratig, yet, funny. None of these kids has a clue what is going on. It is such a mess. None is taking responsibility and coordinating the communication chain, and tasks. Big mess. I ask for names, and must have gotten 12 various names already in my messages on app, SMS on phone, and emails.
I could go on and on the various items, but it's not productive. For example, my trade in has an outstanding loan. At purchase in the app, they asked me to enter the loan number, lender name, outstanding balance amount, monthly payments, etc. etc. which I promptly did. But, they put the entire trade in amount offer (disregarding the outstanding loan amount) as a down payment. Obviously that is not right. Now they have to reapply for my credit. Insane. They also asked me just today less than two days from scheduled delivery to get a 10-year loan payoff quote and submit to them. While already submitted my loan info at the beginning of the process in the app. I have been buying and trading in cars for 25+ years, with traditional dealers, and they all took care of payoff amount with the current lender for the trade in on their side. I simply had to give them the details on my current loan.
There is so many of these things. One more thing, the monthly payment (given the loan amount, APR, and the 60 month loan duration) is off by a few dollars on the upside. Regardless of the online calculator I use or my own spreadsheet. Every single one of them. How can they get it so wrong? It's only about 5 bucks a month, but, just for the principle of it.
You would think they would take care of a person buying $80K+++ vehicle. But it does not appear they give a schiit, and want my money
I am now thinking of backing out of this transaction. Fcuk my $250 deposit. I love my MYP and really want the X, but I don't think I can put up with this BS. I have already wasted hours of my time dealing with this. Never have encounted such a disjointed process, company, and people. This is insane. I understand there is a trade-in involved (with an oustanding loan), but, if you cannot handle this "complication", don't offer it.
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