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Service then select other and detail what you need. Its worked for me that way as I only have Neurio reporting issues.For those of you with a neurio device do you an option in the app to request a service tech? I used to see it on the page with solar production graph but now its gone
Where is the service option in the app? I think its not enabled for my accountService then select other and detail what you need. Its worked for me that way as I only have Neurio reporting issues.
Interesting and you’ve gone through PTO or commissioning with Tesla? That’s what enables it I’m sure. Pre-PTO I didn’t have it. Give them a call to enable.Where is the service option in the app? I think its not enabled for my account
Yes I had it enabled and then it disappeared after I got the new inverter. Will call themInteresting and you’ve gone through PTO or commissioning with Tesla? That’s what enables it I’m sure. Pre-PTO I didn’t have it. Give them a call to enable.
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I've never seen that screen in the appInteresting and you’ve gone through PTO or commissioning with Tesla? That’s what enables it I’m sure. Pre-PTO I didn’t have it. Give them a call to enable.
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Why in the world did they mount it like that!?Hey, two questions @houser2021 :
1. Did you get your inverter replaced before or after PTO?
2. Is your inverter one of the horizontally-oriented Tesla units, or vertically-oriented?
I've been having problems since my install on 5/17/2021, but am still waiting on PTO (passed inspection 6/2/2021). When I say horizontally-oriented, I mean this:
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That is a Tesla Powerwall+ system. Not a separate Tesla Inverter and Tesla Powerwall.Why in the world did they mount it like that!?
I see, thank you.That is a Tesla Powerwall+ system. Not a separate Tesla Inverter and Tesla Powerwall.
Oops, yes, sorry, I forgot to note that. Here's what the full install looks like:That is a Tesla Powerwall+ system. Not a separate Tesla Inverter and Tesla Powerwall.
Thanks. Makes me wonder now that the one I'm hearing with the fan on is the one that is overheating due to low coolant... Can't wait for PTO so I can call this in...*** LOW COOLANT LEVELS*** I have (2) brand new Tesla Inverters and one turns on and off frequently throughout the day due to overheating. The fan is continually on high speed. Service tech was here fixing a separate issue on my PowerWall 2 + (s) and created a ticket for me to have service come out and refill inverter coolant. He stated from the factory the coolant levels are not filled accurately and local service has trained and dedicated one employee to go around and fix what looks to be a common problem. I called support and they verified. Currently awaiting appointment date.
I'd call it in now. At the rate I'm going (I called it in the day after my install 5/17/2021), I'm wondering if it'll ever get fixed.Thanks. Makes me wonder now that the one I'm hearing with the fan on is the one that is overheating due to low coolant... Can't wait for PTO so I can call this in...
I live in San Jose, CA. You think there'd be a spare "vehicle" over at the Tesla factory maybe...I received word back from the supervisor for service work and he said the only technician who can perform the top off for the coolant system currently does not have a vehicle. The supervisor is working on getting him one delivered so he can put him back on the schedule and then we will be able to get you on the schedule. Thank you for your patience