Having not yet picked up a Tesla, I'm uncertain of the titles you used. I've been communicating with a Service Adviser from the Tesla Showroom, but suspect that I will shortly be handed off to an adviser from the Carlsbad Delivery Center. Was it your SA that said you can get defects documented at an authorized Tesla body shop?Untrue as I just returned from getting my loaner Model S and got a copy of the due bill.
The service guy handling this case told me I can also go to the body shop once it arrives and show them all the defects so they can properly document it and fix all of them instead of taking the word of my delivery guy when he noted them down initially.