We relocated from California to Washington state back in summer 2021. Given the COVID-19 pandemic we were unable to get physical Washington Drivers Licenses until late October 2021. We promptly went to Washington Vehicle and Vessel Licensing to register our two Model Ys the first week of November. Washington State requires a physical copy of the title to complete the process. Most leasing companies this request can be made via fax or phone by Vehicle and Vessel Licensing. Tesla is the exception because they do not allow you to speak with a representative. You are forced to a general voicemail box or internet intake form. We paid WA state fees and received a short term temporary paper tag. We then contacted Tesla and provided the title request form and completed registration packet on November 5, 2021.
Since then Tesla Finance has made multiple requests to confirm our home address, copies of driver licenses and insurance cards. We get the same request about once a month. In February 2022, 3 whole months later Tesla Finance emails with a message that WA requires a physical copy of the title to complete registration. WTH! That was in my original email request with the completed forms from the state back in November! Tesla also sent a package requesting paper photo copies of drivers licenses and insurance cards and a power of attorney that needed to be notarized and overnighted via UPS. The documents and notarized forms were returned same day. The worse thing was my PDFs included documents for another customer in NJ with all his PII exposed!!! I emailed Tesla on their egregious mistake.
Roughly a month later Tesla emails me and apologize that the process is still being worked on. In that request, Tesla Finance asked if I relocated and to confirm my address. WTH! Nearly 4 months into the process and Tesla Finance does understand that we relocated from CA to WA! I replied and confirmed my address for the countless time.
Today I received yet another email from Tesla citing my re-registration request requires a physical title and the delays are beyond their control. At this point, I’m concern has the request to CA for the physical title even been made. Then the email goes on to talk about requirements for my package for TN and NJ. WTH! I moved from CA to WA! And guess what more copies of my drivers license and insurance card to add to my package to prevent re-registration delays.
Clearly, Tesla Finance is a clown show. The level of incompetence is astounding. This is not my first dance with Tesla Finance Leasing. Last time they tried to assess damages and excessive wear on our Model X that was turned in with only half the miles used on the lease and 4 new tires (5k mi) in the tune of almost $8k. They investigated lease return the photos after contacting the BBB and surprise, the photos showed a pristine vehicle. With all the defects and complete absence service I will never drive a Tesla again after these leases are up. Sadly, Tesla has lost the innovation and everyone is catching up while they can’t assemble a car consistently.
Since then Tesla Finance has made multiple requests to confirm our home address, copies of driver licenses and insurance cards. We get the same request about once a month. In February 2022, 3 whole months later Tesla Finance emails with a message that WA requires a physical copy of the title to complete registration. WTH! That was in my original email request with the completed forms from the state back in November! Tesla also sent a package requesting paper photo copies of drivers licenses and insurance cards and a power of attorney that needed to be notarized and overnighted via UPS. The documents and notarized forms were returned same day. The worse thing was my PDFs included documents for another customer in NJ with all his PII exposed!!! I emailed Tesla on their egregious mistake.
Roughly a month later Tesla emails me and apologize that the process is still being worked on. In that request, Tesla Finance asked if I relocated and to confirm my address. WTH! Nearly 4 months into the process and Tesla Finance does understand that we relocated from CA to WA! I replied and confirmed my address for the countless time.
Today I received yet another email from Tesla citing my re-registration request requires a physical title and the delays are beyond their control. At this point, I’m concern has the request to CA for the physical title even been made. Then the email goes on to talk about requirements for my package for TN and NJ. WTH! I moved from CA to WA! And guess what more copies of my drivers license and insurance card to add to my package to prevent re-registration delays.
Clearly, Tesla Finance is a clown show. The level of incompetence is astounding. This is not my first dance with Tesla Finance Leasing. Last time they tried to assess damages and excessive wear on our Model X that was turned in with only half the miles used on the lease and 4 new tires (5k mi) in the tune of almost $8k. They investigated lease return the photos after contacting the BBB and surprise, the photos showed a pristine vehicle. With all the defects and complete absence service I will never drive a Tesla again after these leases are up. Sadly, Tesla has lost the innovation and everyone is catching up while they can’t assemble a car consistently.