Rebooting does not work

[Mr. Jim]

I got into my MX yesterday and noticed a small audio off icon in my dash. I ignored it for the moment but today I did a longer errand and noticed it was still there. When I got home I decided to reboot but when I tried nothing happened. Then I tried a hard reboot, again nothing happened. I turned the car off, let it sit for 20 min booted and the icon is still there and still no audio. (It isn't on mute.) It still would not reboot.

What bothers me is that the car will not reboot even though it has been off, and, I would like some audio!

Thoughts? I'm concerned that the car was turned off and the bug made it through that.

 

[Bigriver]

What do you mean by the car was turned off? Sometimes the reboot takes quite awhile — how long are you holding the scroll wheels? Another way to reboot is reset the wheels in the service menu.

 

[scottf200]

Note clear what you mean by reboot, hard reboot, turn the "car off" -- many use those terms loosely. There is a Power Off menu option (2 minute wait without touching anything)

See: Wiki - Model X Reset Techniques

 

[Mr. Jim]

I did each of the steps separately. I did this scroll wheels, nothing, I did the tabs above them with the brake, nothing. I turned the car off then on (the car got pretty hot sitting in the sun) then back on, tried the scrollers and tabs, still nothing.

 

[Mr. Jim]

I’ll try the wheel reset.

 

[towndrunk]

I did this scroll wheels, nothing

What is "nothing"?

Does that mean the car didn't reboot, or it didn't fix your issue?

 

[scottf200]

I did each of the steps separately. I did this scroll wheels, nothing, I did the tabs above them with the brake, nothing. I turned the car off then on (the car got pretty hot sitting in the sun) then back on, tried the scrollers and tabs, still nothing.

Unless you are on a legacy S/X I don't think the tabs above the wheels do anything. they use to reboot the drivers display computer on MCU1 cars where the drivers display was a separate display and computer.

I don't know what turning the car off means. Are you talking about Power Off?

Disconnecting the 12v neg is a hard reboot.

 

[Mr. Jim]

Towndrunk. When I push and hold the scroll wheels nothing happens. Scott200 I used the power off command from the touchscreen. It did power down and came back up when I hit the screen again after 4-5 minutes in a rapidly heating car.

Thanks for all of your comments and questions folks. I think I’ll have to drop by my dealer…

 

[KArnold]

You have to hold the 2 buttons simultaneously for a couole of seconds to reboot. Basically just hold them in until the MCU goes completely off. Then it takes several minutes to come back.

What does the owners manual say about the light? Is it all audio sources?

 

[Mr. Jim]

the crazy thing is that I still get audio from the directional signals and the phone when I call my cell from the house phone when inside the car. I have followed the instructions in the manual for all 3 kinds of reboot the power down works but the soft and hard resets do not turn the touchscreen off the car just sitss there.

 

[Mr. Jim]

I think at least part of it is a right scroll wheel problem

 

[aesculus]

I think at least part of it is a right scroll wheel problem

So on the right scroll wheel can you select any other menus or is it dead?

 

[Mr. Jim]

So on the right scroll wheel can you select any other menus or is it dead?

Dead.

 

[aesculus]

Dead.

Well that certainly is a problem for rebooting with that then. How about the buttons above? Do they do something?

 

[towndrunk]

Well that certainly is a problem for rebooting with that then. How about the buttons above? Do they do something?

See the links that Scott posted in post #3 above. Anything that doesn't use the right wheel should be fair game, but in all fairness, you already tried the power down and that didn't work.